Elevating Customer Experiences, Driving Business Growth

transcosmos revolutionizes customer support through strategic contact center solutions. We create and manage key customer touchpoints that not only resolve issues but also drive sales and foster lasting loyalty. Our tailored approach transforms each interaction into an opportunity for engagement, ensuring your customers feel valued while propelling your business forward. With transcosmos as your partner, turn your customer support into a powerful engine for growth and satisfaction.

Multilingual Customer Support

transcosmos delivers unparalleled multilingual support across 30 languages, seamlessly blending centralized efficiency with localized expertise. Our unique hybrid operational model ensures consistent quality and cultural nuance in every interaction, while offering the flexibility to scale according to diverse language needs. With 24/7 global coverage, we empower businesses to communicate effectively in the international marketplace, bridging languages and cultures with precision and care.

Technical Support

transcosmos delivers comprehensive technical support, expertly handling both Tier 1 and Tier 2 inquiries to resolve a wide range of product-related issues. Our skilled technicians excel in troubleshooting, providing swift and effective solutions that minimize downtime and enhance user satisfaction. From basic assistance to complex problem-solving, we ensure seamless support across your product ecosystem, empowering your customers with reliable, knowledgeable guidance.

Sales & Retention

transcosmos drives revenue growth and customer loyalty through our comprehensive Sales & Retention services. We excel in strategic upselling and cross-selling initiatives, maximizing the value of each customer interaction while enhancing their product experience. Our proactive outbound efforts generate and nurture new leads, expanding your customer base with targeted precision. Simultaneously, our retention strategies focus on building lasting relationships, reducing churn, and fostering brand loyalty. By seamlessly integrating sales acceleration with customer retention tactics, we create a powerful ecosystem that not only attracts new business but also cultivates long-term customer value, ensuring sustainable growth for your organization.

Campaign & Event Helpdesk

transcosmos delivers agile Campaign & Event Helpdesk solutions, expertly managing both spot and regular operations. We provide swift, accurate support for high-impact events and ongoing promotional activities alike. Our flexible approach allows us to scale resources on demand, ensuring personalized assistance that aligns with your brand voice. From flash sales to year-round loyalty programs, our services enhance customer engagement and campaign effectiveness. Choose transcosmos to elevate your marketing initiatives with responsive, adaptable, and high-quality information support.

VIP Membership Program

transcosmos elevates customer experiences with our premium VIP Membership Program services. We provide exceptional support and personalized concierge assistance to your most valued and loyal customers. Our dedicated team offers priority handling, tailored solutions, and exclusive perks, ensuring VIP members feel truly special. From bespoke product recommendations to seamless problem resolution, we cultivate deep relationships that drive loyalty and lifetime value.

Social Listening

transcosmos enhances your brand's digital presence with comprehensive Social Listening services, diligently monitoring public comments across various online platforms. Our experienced team proactively engages with both positive and negative brand mentions, skillfully amplifying praise and addressing concerns. By converting social media conversations into actionable insights, we help shape your brand narrative, mitigate potential issues, and identify emerging trends. Our thorough approach not only safeguards your reputation but also fosters meaningful connections with your audience, turning casual observers into loyal advocates.

Replacement & Refund

transcosmos streamlines your Replacement & Refund processes, ensuring customer satisfaction and operational efficiency. Our expert team manages return requests, coordinates product replacements, and processes refunds swiftly and accurately. We implement clear policies, provide transparent communication, and offer personalized solutions to address customer needs. By turning potentially negative experiences into opportunities for building trust, we help enhance your brand reputation and customer loyalty.

Global Excellence Through COPC Standards

Consistent Management with COPC Global Standard

  • Rigorous adherence to COPC global standards
  • Consistent management practices across all worldwide operations
  • Over 300 FTE employees COPC-certified at transcosmos