End-to-end customer support covering product inquiries, after-sales service, delivery status confirmation, order management, and complaint handling was delivered through a multi-country operating model managed by a single service partner.

The operation provided 24/7/365 multilingual support across Asia-Pacific and Europe through a 500-seat delivery model.

To support rapid business growth while maintaining service quality, a dedicated team was established with specialist capabilities spanning front-line customer support, technical escalation, complaint handling, quality assurance, training, and performance management.