Case Study | Multilingual Customer Support × Global Solar Panel Manufa

Multilingual Customer Support × Global Solar Panel Manufacturer

CustomerProximity. Multilingual Support. Proven Results.

Case Study | Multilingual Customer Support × Global Solar Panel Manufacturer

How a global solar panel manufacturer strengthened customer support across China and Europe

THE CHALLENGE

As the company expanded globally, it needed a multilingual customer support model that could enable seamless collaboration with its China-based operations while delivering consistent support to customers across multiple markets. Developing and managing such a capability internally would have required substantial expertise, resources, and operational effort.

THE SOLUTION

Closer to the Client. Better for the Customer.

transcosmos established a multilingual customer support operation that enabled close collaboration with the client's China-based operations while providing consistent support for customers in China and Europe. Standardized processes, multilingual capabilities, and dedicated support resources ensured efficient issue resolution and high service quality.

Result

96%+
Quality Score
2.5→4.3
CSAT Score

KEY SUCCESS FACTOR

Industry Expertise. Local Understanding. Customer Trust.

The success of the program was driven by transcosmos' extensive experience in the solar energy industry and its proven ability to manage multilingual customer support operations. By combining industry expertise, localized market understanding, and standardized service processes, transcosmos delivered consistent service quality and helped strengthen customer trust across multiple markets.

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Multilingual Customer Support × Global Solar Panel Manufacturer