Case Study | E-commerce One-Stop Service × Global Healthcare Manufacturer 

How a health-tech electronics manufacturer freed its EC team from complex back-office operations to focus on sales promotion — nearly doubling monthly online sales.

THE SOLUTION

One Partner, from customer support to Logistics.

transcosmos provides a one-stop e-commerce solution covering both front-end and back-end operations for official stores on Rakuten Ichiba in Japan. In addition to store development, operation, and management, transcosmos delivers customer support, fulfillment, and back-office services. By managing the entire e-commerce process through a single partner, transcosmos enables efficient and stable store operations.

Result

  • 98.8％ 

    Reduction in Monthly Client Workload

  • 200％

    Sales Growth

KEY SUCCESS FACTOR

Less Operational Burden. More Sales.

The key insight was allowing the client
to focus on growth, not operations. By transferring day-to-day e-commerce
operations to transcosmos, the client was freed from routine operational tasks
and able to concentrate on sales expansion and marketing strategy. Combined
with faster execution of promotional initiatives, this created the foundation
for both operational efficiency and sustained sales growth.

One Partner. More Focus. More Growth.

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