One Partner. Two Proven Models. All of Asia.

Expanding customer operations across Asia requires more than headcount - it requires the right operational model for your business stage, language requirements, and cost targets. transcosmos offers two complementary APAC HUB models: a unified multilingual hub for seamless market entry, and a cost-optimized offshore hub for budget-first priorities. Start with one. Evolve to both.

APAC HUB - Malaysia

Start Unified. Scale Flexibly.
Malaysia APAC Hub Foundation.

Native-Level Language Support for Your End Customers

Smart expansion starts unified. Begin with Malaysia APAC Hub: single point of governance, standardized operations, optimized costs, and native talent across 20+ languages. Smooth setup. Fast time-to-value. Day one excellence.
As your business matures and regional presence expands, seamlessly transition to localized country-specific models—maintaining quality while gaining local market control. One partner. Two proven paths. Your choice when you're ready.

  • Unified governance & standards
  • Single point of contact for all markets
  • Optimized management costs
  • Right native talent for every Asian market
  • 20+ support languages
Case Study

APAC Offshore HUB

Vietnam Offshore Hub:
Cost-Optimized Asian Language Excellence.

Budget-First Approach. Premium Quality. Asian Non-Voice Expertise.

Vietnam's abundant multilingual talent pool delivers Japanese, Korean, and Mandarin Chinese support at certified proficiency levels—high quality, low cost. Perfect for budget-first priorities without compromising on performance.

  • Japanese agent: 50%+ cost saving vs. Japan
  • Korean agent: 50%+ cost saving vs. Korea
  • Chinese agent: 30%+ cost saving vs. China
Case Study

HUB LINEUP

  • APAC HUB - Malaysia

    Asia's Multilingual Native Hub. Japanese, Korean, and Mandarin Chinese at native fluency—delivered from a single, unified operation. Start here. Scale everywhere.

  • APAC Offshore HUB - Vietnam

    Budget-First. Premium Quality. Asian Non-Voice Expertise.
    Vietnam's multilingual talent delivers Japanese (N2+), Korean (TOPIK 5+), and Mandarin Chinese (HSK 4+) support at significantly reduced cost.

  • English HUB - Philippines

    Cost-Effective. Custom-Built. Growth-Ready.
    Filipino English professionals (CEFR B2+) for 60–80% cost savings. Small pilots welcome. Complex operations embraced.

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  • English Non-Voice HUB - Indonesia

    Enterprise Scale at Competitive Cost.
    1,000+ seats across Jakarta, Semarang, and Yogyakarta—delivering high-quality email, chat, and back-office support at 40% cost savings vs. Philippines.

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  • EMEA HUB - Hungary

    Your single-window solution for Europe's diversity. French, Spanish, German, and nearly all European languages—delivered from one location.

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Ready to Find the Right HUB for Your Business?

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