Government Services: Digital Evolution for Citizens
Reaching Every Resident, in Their Own Language
Local governments serving increasingly diverse populations - residents, foreign workers, and inbound visitors alike - often rely on communication channels available in Japanese only, leaving a growing share of residents unable to access essential public services and information.
transcosmos supports government digital communication through KANAMETO, a LINE-based platform jointly developed with LINE Yahoo and Salesforce Japan, purpose-built for public sector use. Its automatic translation feature delivers resident notifications, FAQ chatbot responses, disaster information, and service applications in the resident's chosen language — already in paid use by over 300 local governments across Japan, with automatic translation covering languages including English, Chinese (Simplified/Traditional), Korean, Spanish, Filipino (Tagalog), Vietnamese, Portuguese, Indonesian, and Nepali depending on the municipality.
AI You Can Deploy in Your Most Sensitive Environments
Government and defense organizations need the efficiency gains of generative AI, but their information systems often sit in closed, highly secured environments where standard AI deployments - built for open, cloud-based access - simply won't meet security requirements.
transcosmos builds generative AI chatbots optimized for closed, high-security environments - proven through our work with South Korea's Ministry of National Defense, where we deployed trans-AI Chat within its financial information systems to modernize operations and strengthen security, marking the first full-scale deployment of generative AI within that ministry's IT domain, delivered in partnership with the Korea Institute for Defense Analyses (KIDA).