Japan's Proven Market Leadership

transcosmos Japan is the origin of the group and Japan's market leader in contact center, BPO, and web solutions - ranked #1 in Japan across all three markets. With nearly 60 years of experience since 1966, deep expertise in Japanese consumer behavior, and a nationwide operations network, Japan is where trusted, end-to-end CX and BPO excellence begins.

OUR SOLUTIONS IN JAPAN

What We Deliver from Japan.

Japan's #1 CX & Contact Center Platform

Nationwide contact center operations across 19K+ domestic seats, powered by our patented trans-DX for Support platform and generative AI chatbot trans-AI Chat for seamless human-AI service.

Digital BPO® Back Office Services

End-to-end finance, HR, procurement, and supply chain back-office operations, standardized and automated through our Digital BPO® framework.

AI-Powered Digital Marketing & CX

Generative AI-driven customer engagement built on deep Japanese market data, combining trans-AI Chat with 3,000+ dedicated digital marketing specialists.

WHY TRANSCOSMOS

Why transcosmos?

Market Leadership - Ranked #1 in Japan across the contact center, BPO, and web solutions markets

Client Longevity - Over 70% of major clients have partnered with us for 5 years or more

Proven Technology - Our patented trans-DX for Support platform unifies web, chat, and voice into a single CX experience

Deep Talent Pool - 80+ in-house data scientists and 226 certified Salesforce Marketing Cloud specialists

Recognized Excellence - Certified Health & Productivity Management Organization for 3 consecutive years, with Eruboshi and Kurumin certifications for workplace diversity

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