Case Study | APAC Offshore × Fortune 500 Clients
CASE 1: Global Manufacturing Company
40% Cost Reduction. Zero Compromise on Quality.
A global manufacturing company moved Japanese non-voice support operations to Vietnam, achieving significant cost savings while maintaining the high service standards required by their Japanese headquarters.
- Japanese non-voice support — 50+ FTEs
- FAQ template development and knowledge management
- Proprietary Japanese skill development program
- Direct coordination with manufacturer headquarters in Japan
- High-value delivery to end customers
Result:
40% cost reduction vs. domestic Japan operations—quality fully maintained.
CASE 2: Global Entertainment Company
Stable Japan-Korea Offshore Operation. Industry-Leading Quality Scores.
A global entertainment company runs both Japanese and Korean language operations from Vietnam—managed jointly by Japanese and Korean local teams, with certified language proficiency standards across the board.
- Japanese (60 FTEs) & Korean (4 FTEs) language operations
- Skill standards: JLPT N2+ Japanese / TOPIK 5+ Korean
- Quality managed by JP & KR local teams
Results:
- CSAT - 89% (vs target 85%)
- First-Contact Resolution - 81% (vs. 75%)
- Turnover Rate - 3.5% or lower