Case Study | APAC HUB × Global Appliance Manufacturer

15 Languages. One Hub. 30% Cost Savings.

How a global appliance manufacturer consolidated multilingual customer support across Asia—without sacrificing quality or responsiveness.

THE SOLUTION

One Hub. One Standard. 15 Languages.

transcosmos proposed consolidating all 15 language operations into a single Malaysia APAC Hub. By centralizing management under one roof, the client gained a single point of control—with standardized processes applied consistently across every language and market.

What We Did:

  • Consolidated 15 language operations into one Malaysia hub
  • Established a single point of management and governance
  • Standardized processes and quality frameworks across all languages
  • Built a dedicated team of ~60 FTEs managing the full multilingual operation

Languages Supported:

English, Malay, Mandarin Chinese, Cantonese, Taiwanese, Indonesian, Tagalog, Thai, Vietnamese, Sinhala, Burmese, Punjabi, Khmer, Nepali, Bengali

Result

  • 30%

    Cost reduction through consolidated operations

  • ~60 FTEs

    Managing 15-language operations from one location

  • Single point of control

    Reduced management overhead across all markets

KEY SUCCESS FACTOR

Small-Volume Languages. Big Efficiency Gains.

The key insight was consolidation. Individual language operations that were too small to optimize on their own became highly efficient when managed together. By bringing small-volume language support under one APAC Hub, individual language costs decreased significantly—while service quality and responsiveness were fully maintained across every market.

Ready to Simplify Your Multilingual Operations?

Contact Us