Purpose-Built AI.
Tuned to the Markets We Serve.

transcosmos deploys a portfolio of specialized AI solutions - each built for a specific task, and tuned to the language, behavior, and business context of the markets we serve. Together, they cover every stage of the customer journey and every layer of your operations.

WHY TRANSCOSMOS AI

Why trans-AI Solution?

As a BPO provider, we've spent decades refining how operations actually run - the processes, the data, the people behind them. That operational depth is what makes our AI different.

We don't bolt AI onto existing workflows. We combine technology and data with operational excellence - automation, efficiency, data-driven insight - to deliver true AI Transformation. The result is not just faster processes, but new value and innovation for your business.

Tech x Data x Operational Excellence = AX

SIX CORE CAPABILITIES

A Portfolio of AI Solutions, Organized Around Six Capabilities

Rather than a single, one-size-fits-all system, our AI portfolio is built from purpose-specific solutions. Across the customer journey and across back-office operations, every one of these solutions falls into one of six core capabilities - the same six ways AI creates value, whether the task is speaking with a customer or processing a claim.

  • Conversational Response

    trans-AI Chatbot / trans-AI Voicebot / Vottia / trans-CRM / trans-Multilingual Chat

    AI listens, understands, and responds - in real time, across channels and languages. From automated agents and chatbots to voice bots and outbound automation, this capability handles first-line interactions so your team can focus on what needs a human touch.

    Reference - Furniture manufacturer

    After transitioning to AI chatbots, chatbot resolution rate increased by 45.5%, with self-service handling of customer inquiries significantly enhanced through system integration.

  • Extraction & Conversion

    trans-Xsynk

    Turning unstructured paper and digital documents into clean, structured data. AI-OCR combined with generative AI extraction handles complex layouts, handwriting, and diverse formats - across insurance, finance, real estate, and beyond.

    Reference - Real estate, finance, and life insurance sectors

    AI-OCR combined with generative AI extraction cut processing time by 80-90% across industries - from 30 minutes to 3 minutes per real estate listing, and from 30 minutes to 6 minutes per insurance underwriting case - with extraction accuracy above 95%.

  • Matching & Reconciliation

    trans-AI Annotation

    Cross-checking data against data, automatically. From verifying that product images match product descriptions, to reconciling invoices against purchase orders, this capability catches inconsistencies before they become costly - across e-commerce, retail, and back-office finance alike.

    Reference - E-commerce platform

    Automated verification of product images against product information achieved 98% accuracy, replacing manual cross-checking at scale.

  • Classification & Judgment

    trans-AI QA / Trans-Xnavi

    Applying consistent, explainable logic to sort, screen, and evaluate. Quality assessments that once took a person hours now run automatically, at far greater volume and consistency - from customer service reviews to insurance underwriting decisions.

    Reference - European manufacturer

    Shifting quality assessment from manual review to AI-automated evaluation reduced management workload by 69% - cutting a 900-second review process down to 300 seconds.

  • Monitoring & Detection

    trans-AI VOC

    Watching for the signal that matters - an anomaly, a compliance risk, a shift in customer sentiment - and surfacing it before it becomes a bigger problem.

    Reference - TV home shopping company

    AI-based analysis automation enabled a tenfold increase in analysis volume - from about 25 to about 250 cases per month - achieving full automation without additional manpower.

  • Generation & Drafting

    trans-AI Tutor / trans-AI Assist / trans-AI KMS / transpeech / trans-Insight BI

    Producing first drafts, so people can focus on judgment calls. From response recommendations and training scenarios to reports and dashboards, this capability turns raw information into something usable, fast - across customer support, back-office reporting, and beyond.

    Reference - Housing manufacturer

    AI-generated call logs replaced manual note-taking, saving 280 hours of work per month from the very first month of deployment - with the added benefit of standardized, more consistent documentation.

Ready to talk specifics? Our AI specialists can walk through what's possible for your business.

Contact Us

FAQ

Q1: What is trans-AI Solution?

trans-AI Solution is transcosmos's portfolio of AI capabilities - covering conversational response, document processing, data matching, quality classification, anomaly monitoring, and content generation. Rather than one generic system, it's a set of purpose-built solutions applied across both customer experience and back-office operations.

Q2: How is transcosmos's AI different from generic AI tools?

Q2 :Our AI is built on decades of BPO operational experience - not deployed in isolation, but combined with the process knowledge, data discipline, and governance that come from actually running operations at scale. This combination of technology, data, and operational excellence is what we call AX (AI Transformation).

Q3: Does AI replace human agents in customer service?

Q3: No. AI handles repetitive, high-volume tasks - first-line responses, document extraction, quality checks - so human specialists can focus on complex interactions that require empathy and judgment. The goal is a balanced system where AI and people work together, not a replacement of one by the other.

Q4: Can these AI solutions be adapted to different countries, languages, or industries?

Q4: Availability varies by solution and market at the moment, and we're continuing to expand coverage - tuning each capability to the language, behavior, and business context where it's deployed next.