From Japanese Roots to Global Excellence: The transcosmos Story

Delivering “customer satisfaction first” anchored by people & technology

Established in 1966, Maruei Keisan Center – the forerunner of transcosmos – developed a new business model that underpins today’s BPO Services. Since then, transcosmos has contributed to the development of clients and society by consistently focusing on “customer satisfaction first” based on people & technology. This was demonstrated no more clearly than during the COVID-19 pandemic, when we earned a high level of trust from national and local governments for our rapid and reliable response.

1966 Founded as BPO pioneer in large computing machine era

Maruei Keisan Center launched a new onsite service approach, dispatching employees to perform data entry work at client of ces. At a time when data entry work was generally conducted offsite, this method of processing condential information onsite attracted growing interest from companies as the “Maruei style.” On the back of this success, Maruei Keisan Center became known as Japan’s data entry company.

This “Maruei style” pioneered today’s business process outsourcing (BPO) models, with transcosmos now the market leader in BPO services in Japan and Asia.

1985 - Pivoted to integrated information services, bringing world’s leading IT technologies to Japan

transcosmos inc. was established in 1985, targeting growth as an integrated information services company just as use of PCs was taking off in the business world. Of ces were opened in the US to identify the latest IT trends. This helped us win a contract to provide customer support outsourcing services to the top PC manufacturer in the US at the time, leading to major outsourcing contracts with major PC makers in Japan. The customer support services launched in this period underpin our contact centers and IT outsourcing businesses today.

2010 - Launched CX services, growing into a Japanese global DX company

As the internet became part of people’s lives, touchpoints between businesses and their customers became more diverse. This prompted transcosmos to launch CX services linking digital marketing and contact centers to help clients adapt to the changing landscape. We put in place a framework to provide these services to a range of industries, including nance, retail and information & communication, resulting in industry-leading sales worldwide in contact center services. We also accelerated the rollout of highvalue-added services based on our home-grown digital technology into global markets, expanding the Group’s business presence in China, South Korea, Southeast Asia, Europe and the Americas.

2022 - Transformation into a DX partner supporting social infrastructure

Since its establishment, transcosmos has actively taken on projects with high social utility, based on the belief that “a company cannot survive unless it serves the public.” Systems for public institutions have to be highly robust, as any technical issue could prevent the public from accessing services.

During the COVID-19 pandemic, transcosmos received high marks for providing national and local governments with rapid and reliable response systems.

2023 - Accelerating growth as a Technology Solutions Company

transcosmos plans to accelerate growth as a Technology Solutions Company by further refining its people & technology. The most important initiative to generate profits will be overhauling management from the two perspectives of business and investors. Led by our new management team, we will focus on expanding our presence in automation and standardizing services to accelerate the pace of talent development.

Milestones in Our Global Journey

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