What We Believe

transcosmos’ business is uniting people and technology to provide exceptional customer experiences. Our US operations were established to both build on the rich customer experience history of our Japanese parent company in Tokyo and implement new and innovative technologies into our global platform. This combination of historical success and innovation is driven by our unerring focus on client, customer, and employee satisfaction.

Contact Center

For over 50 years, transcosmos has been designing solutions that prioritize the customer experience.

Ecommerce

Whether you’re looking for a complete end-to-end ecommerce solution or a specific service, transcosmos America has a solution that’s right for you. 

Business Process Outsourcing

transcosmos America’s BPO services team will perform an intensive investigation for the tasks of all of the applicable divisions in your company.

Our Clients

Location in the US

With deep roots in Asia, transcosmos has expanded globally including significant operations and investments in the US market. 

History

transcosmos has a long history of over 50 years experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. 

transcosmos group

Launching in 1966, transcosmos has grown to be a global leader in customer experience with over 58,000 employees across 30 countries. 

Achievement

transcosmos provides BPO services pursuing operational excellence at 168 bases in 30 countries around the world, including being ranked 14th in the world in the BPO market of “Market Share: IT Services, Worldwide 2019”, published by leading U.S. IT advisory firm Gartner, Inc.

Global Network

Since initially expanding our services beyond Japan, transcosmos has focused on creating a global platform capable of servicing our clients regardless of their geography or demographic needs.

Your Partner

transcosmos America believes in developing deep partnerships. Working together as peers in partnership to provide an outstanding customer experience produces a faster and more effective solution than working as a client and vendor.