The Numbers Behind Our Promise.
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$3B
Revenue
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60
Years of Expertise
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3,5K+
Clients
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36
Countries & Regions
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188
Sites
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70K
Professionals
What's New at transcosmos.
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Award & Recognition
View DetailsNamed a Leader in the 2026 APAC CXM Services PEAK Matrix®
transcosmos has been named a Leader for the sixth consecutive year in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 for Asia Pacific, which evaluated 36 CX service providers.
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Site Location
View DetailsCX Square Park23 Bali in Indonesia
transcosmos announced the opening of CX Square Park23 Bali, a new operation site in Indonesia. As its 7th operation site in Indonesia and the first in Bali, the new site will provide multilingual CX services.
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Client Success Story
View DetailsCX Optimization in Japan× Global FMCG Company
VOC × Behavioral Data. 80 Initiatives a Year. +4.5pt Conversion.
How Can We Help You?
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Explore AI & TechnologyAI & Technology
Boost Efficiency with AI-Powered Support
Reduce costs, accelerate response times, and improve quality—without adding headcount. Our proprietary AI tools automate operations across every stage of your contact center.
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Explore Operation HUBOperation HUB
Scale Your Operations from One Strategic Hub
From multilingual APAC support to cost-optimized English operations—our HUB network gives you enterprise-grade capacity, fast setup, and consistent quality across every market.
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Explore Asian Local ExpertiseAsian Local Expertise
Serve Asian Customers the Way They Expect
60 years of on-the-ground presence across Asia means we don't just speak the language—we understand the culture, the customer, and the market. Native fluency. Local insight. Global standards.
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Explore New Market Success PackageNew Market Success Package
Entering a New Market? We've Done It Before.
From market intelligence to multilingual customer support and EC operations—we handle every step of your Asia expansion, so you hit the ground running from day one.
Why Global Businesses Partner with transcosmos
Cutting Costs, Driving Revenue, Elevating Satisfaction - Powering Your Business Growth to the Next Level.
Key Benefits
Asian Market Expertise, Built Over 60 Years
Deep local knowledge across Japan, Korea, China, and ASEAN - not just presence, but proven operational experience in every market.
One Partner for CX and BPO
Customer experience and back-office operations, fully integrated under one partner. No vendor fragmentation. No gaps.
AI-Powered Operations at Every Stage
Proprietary AI tools reduce costs, improve quality, and accelerate response times across your contact center.
Customer-Centric
Your success is our mission. We measure our performance by the results we deliver for your business and your customers.
Built to Endure
Honest, committed, and never giving up. A partner you can count on for the long term.
APAC Leader
For the sixth consecutive year, transcosmos has been recognized as a Leader in Customer Experience Management (CXM) services across the Asia Pacific region by Everest Group. The company further distinguished itself by earning Star Performer status, reflecting exceptional year-over-year growth in the industry.