The Numbers Behind Our Promise.
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$3B
Revenue
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60
Years of Expertise
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3,5K+
Clients
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36
Countries & Regions
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188
Sites
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70K
Professionals
What's New at transcosmos.
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Award & Recognition
View DetailsNamed a Leader in the 2026 APAC CXM Services PEAK Matrix®
transcosmos has been named a Leader for the sixth consecutive year in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 for Asia Pacific, which evaluated 36 CX service providers.
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Site Location
View DetailsCX Square Park23 Bali in Indonesia
transcosmos announced the opening of CX Square Park23 Bali, a new operation site in Indonesia. As its 7th operation site in Indonesia and the first in Bali, the new site will provide multilingual CX services.
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Client Success Story
View DetailsCX Optimization in Japan× Global FMCG Company
VOC × Behavioral Data. 80 Initiatives a Year. +4.5pt Conversion.
How Can We Help You?
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Explore this moreNew Market Entry & Customer Acquisition
Enter with Confidence, Not Guesswork
Before you scale, validate demand, build local awareness, and get
discovered - even in AI search. We guide you through every stage of
entry, from test marketing to full local launch support. -
Explore this moreScaling Sales & Sharpening Differentiation
Capture More Demand, Outsell Local Competition
Already in-market but hitting a ceiling? We help you close the gaps
that limit growth - opening new sales channels, building outbound
capacity, and proving your CX quality with data. -
Explore this moreOperational Efficiency & Governance Strengthening
Standardize Operations, Strengthen Control
Running overseas operations brings governance gaps, compliance
exposure, and dependence on a handful of local staff. We help you
standardize IT, sales, and back-office operations - freeing up time
for your core business. -
Explore this moreGlobal Integrated Management
One Governance Structure, Less to Manage
Running a separate setup in every market makes it hard to keep
quality, security, and reporting consistent. We consolidate customer
support, IT, and back-office functions into a single regional hub -
one standard, one point of accountability.
Why Global Businesses Partner with transcosmos
Cutting Costs, Driving Revenue, Elevating Satisfaction - Powering Your Business Growth to the Next Level.
Key Benefits
Asian Market Expertise, Built Over 60 Years
Deep local knowledge across Japan, Korea, China, and ASEAN - not just presence, but proven operational experience in every market.
One Partner for CX and BPO
Customer experience and back-office operations, fully integrated under one partner. No vendor fragmentation. No gaps.
AI-Powered Operations at Every Stage
Proprietary AI tools reduce costs, improve quality, and accelerate response times across your contact center.
Customer-Centric
Your success is our mission. We measure our performance by the results we deliver for your business and your customers.
Built to Endure
Honest, committed, and never giving up. A partner you can count on for the long term.
APAC Leader
For the sixth consecutive year, transcosmos has been recognized as a Leader in Customer Experience Management (CXM) services across the Asia Pacific region by Everest Group. The company further distinguished itself by earning Star Performer status, reflecting exceptional year-over-year growth in the industry.