A Low-Cost, English-Language & AI-Multilingual Offshore Hub for Full-Stack Digital Growth
OUR SOLUTIONS IN INDONESIA
What We Deliver from Indonesia.
English & AI-Multilingual Non-Voice Offshore
A 1,000+ seat English-language non-voice operation, enhanced with AI-driven multilingual support, delivered at a significantly lower cost than comparable regional hubs - also functioning as a business continuity (BCP) site for voice operations in the Philippines and India.
Digital & E-Commerce Enablement
End-to-end e-commerce support - from marketplace operations to digital marketing - backed by a dedicated e-commerce specialist entity within our Indonesia group, tailored to local platforms and consumer behavior.
Development, Operations & Unified CX Data
System development and operations combined with sales and corporate back-office support, unifying customer touchpoint data across channels to power integrated, marketing-led CX strategy - not a standalone contact center vendor.
WHY TRANSCOSMOS
Built for Global Clients Who Need More Than a Call Center.
Cost-Efficient English Offshore Scale. 1,000+ seats of English-language non-voice capacity, delivered lower cost than the Philippines, and serving as a BCP backup site for voice operations in the Philippines and India.
AI-Powered Multilingual Reach. AI-driven multilingual non-voice support extends coverage beyond English, giving global clients flexible language coverage without the cost structure of native-speaker voice teams.
A Full-Stack Digital Partner, Not Just a CS Vendor. Development, systems operations, and direct e-commerce sales are delivered under one roof, enabling us to unify customer touchpoint data and provide integrated, marketing-driven CX strategy rather than isolated support services.
Backed by a Trusted Local Partnership. Established in 2013 as a joint venture with Salim Group, one of Indonesia's leading conglomerates, and certified to ISO/IEC 27001 with SEDEX membership.