Purpose-Built AI for Every Stage of the Customer Journey.

From first contact to final resolution, we apply the same specialized approach across every part of customer support - each AI solution tuned to your customers, your language, and your business.

CUSTOMER FRONT

Front-Line Customer Engagement

AI that meets customers where they are - across chat, voice, and every channel in between.

trans-AI Chat Automated chatbot response, handling first-line text inquiries around the clock.

trans-AI Voicebot Automated voice response for phone-based customer interactions.

Vottia An AI agent that manages automated response workflows across channels.

trans-CRM Multichannel management and automated outbound communication, unified in a single system.

trans-AI Multilingual Chat Real-time translation support for multilingual customer conversations.

Proven at the Front Line

  • Furniture manufacturer

    45.5%

    increase in chatbot resolution rate.

    After transitioning to AI chatbots, self-service handling of customer inquiries was significantly enhanced through system integration.

  • LCC Arline

    14.2%

    decrease in monthly incoming cases requiring human agent intervention

    Following AI chatbot implementation, self-service capabilities - including multimodal responses, location-based support, and multilingual assistance - reduced the need for human CSR intervention.

  • Entertainment Company

    80+

    ROI achieved through AI-powered outbound reactivation of dormant customers

    Leveraging AI-driven automated outbound tools available on major China platforms (Tmall, JD.com), we reactivated dormant customers at a 55%+ connection rate and 20%+ conversion rate.

OPERATION

Operational Efficiency

The tools that keep support operations running - training, documentation, and data extraction.

trans-AI Tutor AI-powered roleplay training for agent onboarding and skill development.

trans-Insight BI Real-time dashboards and reporting for contact center management.

transpeech Automated call log generation, standardizing documentation across every interaction.

trans-AI KMS Automated FAQ and knowledge content generation.

trans-AI Assist Real-time answer recommendations, guiding agents to accurate, consistent responses.

Proven in Operations

  • TV home shopping company

    +9pt

    improvement in new-hire 3-month retention rate

    Through trans-AI Tutor with mandatory completion scenarios, new-hire retention improved from 78% to 87%. Trainee satisfaction with AI-based practice also rose from 80% to 90%, with trainees citing the flexibility to practice diverse scenarios without relying on live role-play partners.

  • Global automotive company

    83%

    reduction in average call handling time (ACW)

    AI-generated response guidance and automated documentation cut monthly average ACW from 360 seconds to 60 seconds, while response rate improved from 50% to 85%.

  • European manufacturer

    70%

    time savings in Q&A content data processing

    AI automatically generates FAQ and knowledge content from source documents, reducing the manual work of building and maintaining support materials.

BACK-END

Back-End Intelligence

The analysis and content generation that happens behind every customer interaction.

trans-AI VOC Analyzes customer feedback and social media sentiment (VOC analysis and SNS analysis), turning raw voice-of-customer data into actionable insight.

trans-AI Annotation Verifies consistency across images, text, and video - catching mismatches before they reach a customer.

trans-AI QA Automated quality assessment, replacing manual sampling with full-volume, consistent evaluation.

Design & Video Generation Rapid creation of visual and video content, powered by best-in-class generative AI platforms.

GEO (AI Search Optimization) Keeping your brand visible as customers increasingly search through AI-powered engines - using the tools best suited to a fast-moving space.

Product Price Management AI-supported price monitoring and adjustment, drawing on the most effective platforms available for the task.

Proven Behind the Scenes

  • E-commerce platform

    98%

    accuracy in verifying product images against product information.

    Automated cross-checking replaced manual verification at scale, using trans-AI Annotation.

  • European manufacturer

    69%

    reduction in quality assessment workload

    Shifting from manual review to AI-automated evaluation cut a 900-second review process down to 300 seconds, using trans-AI QA.

  • TV home shopping company

    10x

    increase in monthly analysis volume, without added headcount

    AI-based analysis automation expanded monthly review capacity from about 25 to about 250 cases, using trans-AI VOC.

Choosing the Best Tool for the Operation

For some capabilities, we deliberately work with leading external AI platforms rather than building our own - because what matters most is getting the right tool into operation quickly, not whose name is on it. As the AI landscape shifts, so does our toolkit.

FAQ

Q1: How does AI improve customer experience without replacing human support?

AI enhances customer experience by automating repetitive tasks, providing faster responses, and supporting agents with real-time insights. Human specialists continue to manage complex interactions that require empathy, judgment, and personalized problem-solving, creating a balanced AI-powered customer experience.

Q2: What are the business benefits of AI-powered customer experience?

AI-powered customer experience helps organizations improve operational efficiency, shorten response times, increase service consistency, and provide data-driven customer insights. These capabilities support both higher customer satisfaction and scalable business growth.

Q3: How can enterprises introduce AI into customer service while maintaining service quality?

Successful AI adoption combines intelligent automation with human expertise. Standardized workflows, continuous monitoring, and human oversight help ensure consistent service quality while enabling AI to improve operational performance.

Q4: Which customer service tasks are best suited for AI?

Q4:AI is well suited for handling repetitive inquiries, knowledge retrieval, conversation assistance, customer routing, and operational analytics. Human agents remain essential for resolving complex issues and building trusted customer relationships.

Ready to Elevate Your Operations with AI? Consult with Our AI Experts

From agent support to management intelligence - transcosmos AI covers the full operation.

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