Case Study | Sales Back Office × Major Japanese Food Manufacturer

Sales Back-Office Operations in Thailand.

Local Operations Enhanced by Digital Transformation.

Order Management Process & Pain Points:

  • Order Receipt

    Complex order processing from multiple channels

  • Demand Planning

    Complex order processing from multiple channels

  • Shipment Coordination

    Manual tasks remaining across each process step

  • Billing & Collection

    Data input, output, consolidation, and verification still handled manually

  • After Service

    Manual tasks remaining across each process step

THE SOLUTION

Digital Transformation Across Every Step of the Order Cycle.

transcosmos implemented a comprehensive digital transformation—replacing manual processes with integrated technology solutions across the full order management cycle.

1. B2B EC Platform

Streamlined order intake from all sales channels into a single, unified platform—eliminating manual order receipt complexity and reducing processing errors.

2. IDP / AI OCR

Automated paper document reading and processing—removing manual data entry from billing and collection workflows. (Planned)

3. RPA

Robotic process automation applied to data processing steps—driving efficiency across demand planning, shipment coordination, and after-service operations.

4. Dashboard

Real-time process visualization and monitoring—giving management full visibility across the entire order management cycle.

THE RESULTS

Local Expertise + Digital Optimization = Scalable Operations.

  • Full order cycle digitized — from order receipt to after service
  • Manual tasks eliminated across multiple process steps via RPA and AI OCR
  • Single platform consolidating orders from all sales channels
  • Real-time visibility across the entire operation via dashboard
  • Scalable foundation ready to grow with the client's Thailand business

WHY IT WORKED

Local Knowledge. Digital Capability. One Partner.

Transforming back-office operations in a local market requires more than technology - it requires understanding how business actually works on the ground. transcosmos combined deep Thailand operational expertise with digital transformation capability to deliver a solution that works for the local team, the local market, and the global business objectives. Local expertise and digital optimization—delivered together.

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