Case Study | F&A Back Office × Global Entertainment Company

Finance Back-Office: Asia Operations Consolidated with One SOP.

From Fragmented Operations to Unified Global Standard.

THE SOLUTION

One SOP. Four Steps. Built to Last.

1. Establish SOP

Designed and documented standard procedures applicable across all 4 markets—creating a single operational framework for Asia finance operations.

2. Documentation

Developed comprehensive manuals and operational documents to support consistent execution across Korea, Taiwan, Hong Kong, and Singapore.

3. Operation

Consolidated delivery managed from Malaysia—6 FTEs handling 4 finance functions across all markets from a single, unified hub.

4. +α: Future Tech Efficiency

Foundation established for future technology integration—positioning the operation for continued efficiency improvements as automation tools evolve.

OPERATION SCOPE

  • Accounts Payable — Invoice processing, payment verification & release
  • Travel & Expenses — Validation, compliance, payment processing
  • Accounts Receivable — Billing, collections, cash application, dispute management
  • Master Maintenance — Vendor payment registration & management

THE RESULTS

One SOP Across Asia - Foundation for Global Standardization.

  • 4 markets unified under a single SOP — Korea, Taiwan, Hong Kong, Singapore
  • 6 FTEs managing all 4 finance functions from Malaysia
  • Standardized processes across AP, AR, T&E, and Master Maintenance
  • Governance framework established — ready for global rollout
  • Future-ready foundation built for technology-driven efficiency gains

WHY IT WORKED

Standardization and Operation. Delivered Together.

Most partners can either design a standard or run an operation. transcosmos did both - building the SOP from scratch and immediately taking on operational responsibility across 4 markets. By consolidating delivery in Malaysia, we created a cost-efficient, centrally managed hub that maintains consistency across every market while remaining flexible enough to incorporate future technology enhancements.

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