Operations Alone? Limited. Technology Alone? Incomplete.

transcosmos combines proven offshore operations expertise with cutting-edge AI across two strategic English hubs - Philippines for voice and complex operations, Indonesia for enterprise-scale non-voice. Enhanced by AI pronunciation technology and multilingual expansion tools, your English operation becomes a truly global resource.

HUB LINEUP

  • English HUB - Philippines

    Voice, complex operations, and first-time outsourcing.
    CEFR B2+ talent. 60–80% cost savings. Small pilots to enterprise scale.
    ISO 27001 / COPC & Six Sigma Certified.

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  • English Non-Voice HUB - Indonesia

    Enterprise-scale email, chat, and back-office support.
    1,000+ seats. 40% cost savings vs. Philippines. 75%+ CSAT.

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AI ENHANCEMENT

AI That Makes Your English Operation World-Class.

1. Real-Time Pronunciation Enhancement

AI pronunciation technology transforms offshore talent into native-quality speakers - eliminating the traditional accent concern while maintaining offshore cost efficiency. Your customers hear native-level English. You keep offshore economics.

2. Multilingual Expansion

Advanced multilingual AI tools empower English operators to serve multiple languages efficiently - turning your core English team into a global multilingual resource. One team. Many markets.

KEY METRICS

  • 19,000+

    English-Speaking Professionals


  • 1,000+

    Non-Voice Seats

  • 60-80%

    Cost Savings vs. Onshore

  • 75%+

    Average CSAT Score

FAQ

Q1:Why does transcosmos use the Philippines for English voice support?

A1:The Philippines is recognized for its highly skilled English-speaking workforce and strong customer service culture. transcosmos leverages this capability to provide natural, professional voice support for global customers while maintaining consistent service quality.

Q2:Where are transcosmos' English delivery centers located?

A2:Our English service delivery model is optimized by function. Voice services are primarily delivered from the Philippines, while non-voice operations such as digital support and back-office services are delivered from Indonesia through specialized teams.

Q3:Why are voice and non-voice services delivered from different locations?

A3:Each delivery center is selected based on its operational strengths and cost efficiency. By delivering voice services from the Philippines and non-voice operations from Indonesia, transcosmos optimizes operating costs while leveraging specialized talent in each location. This delivery model enables businesses to achieve both high-quality service and greater cost efficiency without compromising customer experience.

Q4:What types of services are supported by the English offshore delivery team?

A4:Our English-speaking offshore team provides a wide range of services tailored to your requirements, including back office support, IT support, customer support, technical support, digital customer care, and back office operations.

Ready to Build Your English Operations with AI Advantage?

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