transcosmos deployed native teams in each market, managed centrally through a Malaysia APAC Hub with a dedicated Global Manager - delivering consistent standards and a single point of contact across all markets.

• Local Operations - Native teams deployed in each market for authentic, culturally-fluent support
• Hub Management - Malaysia as APAC hub with Global Manager oversight
• Unified Governance - Single point of contact, consistent quality standards across all markets

What Offshore Consolidation Can't Deliver:

• Stable access to qualified local talent in each market
• FMCG-specific fulfillment: on-site storage for defective products, returns, and refunds including vouchers