APAC Multilingual Customer Support FMCG Company in U.S
Regional Operation Model
✓Startup with centralized model in Malaysia for multilingual operation, with scalability to local operation.
✓Malaysia site as a HUB function among APAC operation sites provides centralized management to control the operation quality of all the market in APAC.
Overview
・Service: Responding to product inquiries ・Operation Period: Since 2017 ・Channel: Phone, Email, Chat, Social media
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