Marketplace Protection Case Study

Strategic marketplace protection solutions preventing financial losses, ensuring platform compliance, and enhancing customer trust through proactive monitoring and merchant support.

Case Study: American Multinational E-commerce Platform

Merchant Support & Site Monitoring in South Korea | 10+ Years Operation

Challenge

Leading American e-commerce platform required comprehensive marketplace protection to maintain platform integrity and prevent revenue loss in the competitive Korean market.

Key Protection Needs:

  • Direct Transaction Prevention: Stop sellers and buyers from circumventing platform fees
  • Product Registration Control: Ensure proper product listings and category compliance
  • Platform Compliance: Maintain marketplace standards and prevent policy violations

Marketplace Protection Solution

Comprehensive Site Monitoring

  • E-commerce Site Patrol: Real-time monitoring of marketplace activities
  • Product Page Surveillance: Continuous review of product listings and descriptions
  • Spam Keyword Detection: Automated identification and prevention of policy violations
  • Direct Transaction Screening: Proactive intervention to prevent off-platform transactions

Merchant Support Services

  • Product Registration Support: Guidance for proper product listing procedures
  • Compliance Management: Defect follow-up including duplicate registrations and incorrect categorization
  • Quality Assurance: Ongoing merchant education and policy enforcement

Operational Excellence

  • Market: South Korea | Language: Korean | Scale: 130 agents
  • Coverage: 24/7 continuous monitoring | Location: Seoul, Korea
  • Duration: 10+ years of proven service

Outstanding Protection Results

Financial Impact

  • 30% Reduction in direct transactions between buyers and sellers
  • Revenue Protection through platform fee compliance

Platform Quality Enhancement

  • Improved Consumer Satisfaction through enhanced buyer protection
  • Marketplace Integrity maintained through consistent policy enforcement
  • Long-term Partnership demonstrating sustained value over 10+ years

transcosmos Marketplace Protection Excellence

Comprehensive Monitoring Capabilities

Real-time site surveillance with advanced detection systems for policy violations and fraudulent activities

Revenue Protection Focus

Proven track record of preventing financial losses through direct transaction monitoring and intervention

Cultural & Market Expertise

Deep understanding of local market dynamics with native language support and cultural intelligence

Long-term Partnership Success

10+ year operational history demonstrating sustained value delivery and platform protection

Operational Scalability

24/7 monitoring capabilities with flexible scaling to meet evolving marketplace protection needs

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