Case Study | Asian Local Expertise × Global Video Platform

Local Cultural Expertise Critical for Content Moderation.

Content moderation demands more than process efficiency—it requires deep understanding of local cultures, sensitivities, and regulations.

THE SOLUTION

5,000+ FTEs. 6 Markets. One Unified Operation.

transcosmos deployed native-language teams across six markets under unified global management—combining local cultural expertise with standardized operational quality through group-wide knowledge sharing.

Service Scope:

Video, image, and text moderation / Ad contents & EC site content moderation

Market Deployment:

  • Japan

    600 FTEs

    Japanese

  • South Korea

    500 FTEs

    Korean

  • Vietnam

    600 FTEs

    Vietnamese

  • Indonesia

    1,300 FTEs

    Bahasa Indonesia

  • Malaysia

    100 FTEs

    Bahasa Malay

  • Thailand

    1,000 FTEs

    Thai

THE RESULTS

Accurate. Fast. Culturally Informed. At Scale.

  • 5,000+ FTEs delivering accurate, culturally-informed moderation across 6 markets
  • 24/7/365 operations with local expertise in every market
  • Industry-leading speed ensuring rapid content decisions
  • Standardized operational quality through group-wide knowledge sharing
  • Top 5 Best Performer recognition for accuracy and speed

Need Culturally-Informed Content Moderation Across Asia?

Contact Us