transcosmos History

60 Years of Business Transformation

60 Years of Evolution. Built on Trust.

From a data entry company in Japan to a global CX and BPO partner - transcosmos has continuously transformed to meet the needs of our clients and the markets they serve.

What is transcosmos?

transcosmos is a Japanese-founded global CX and BPO company established in 1966. Over 60 years, it has continuously evolved its business model - from data processing and contact center operations to digital marketing, e-commerce, and AI-powered customer experience solutions - now operating across 36 countries and regions with 70,000+ professionals worldwide.

A Journey of Continuous Transformation

  • Est. 1966

    The Foundation: Data Entry & BPO

    Founded in 1966 by Koki Okuda in Japan as a data entry BPO provider. Built the operational foundation and client trust that would fuel decades of growth. Established core expertise in process management, quality control, and large-scale operations.

  • The 1990s

    Expanding to Customer Front: Contact Centers & Offshore

    As businesses shifted focus to customer relationships, transcosmos expanded into contact center operations - building expertise in customer support across multiple industries. Simultaneously, established offshore operations in China, pioneering Asian BPO delivery. Early entry into the US market positioned transcosmos as a bridge between Asian expertise and global business needs.

  • The 2000s

    The Internet Era: Digital Marketing & Asian Expansion

    The rise of the internet created new opportunities - and transcosmos seized them. Launched digital marketing services to help clients capture the growing online consumer market. Expanded operations across China, Korea, and broader Asia, establishing local market expertise that remains a core competitive advantage today.

  • The 2010s

    The E-Commerce Era: Integrating All Assets

    The explosion of e-commerce demanded a partner who could handle the full digital commerce lifecycle. transcosmos uniquely combined its BPO operations, contact center expertise, and digital marketing capabilities into integrated e-commerce services - helping clients attract, convert, and retain customers across Asia's dynamic markets. Expanded into Southeast Asia and Europe, including operations in Vietnam, Philippines, Indonesia, Malaysia, and Hungary.

  • Today

    AI & Global Expansion

    Accelerated global expansion across all regions. Embedded AI and intelligent automation across contact center and BPO operations - developing proprietary tools for speech recognition, quality assurance, VOC analytics, and agent support. Today, transcosmos operates as a true global CX and BPO partner, serving 3,500+ clients across 36 countries and regions.

Why Has transcosmos Endured for 60 Years?

The answer is simple: our clients' success has always come first. At every major shift in technology and market demand - from the rise of the internet to the age of AI - transcosmos has transformed ahead of the curve, ensuring our clients are always positioned to win.

Contact Us