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Tag: BPO
The Economic Impact of BPO in Asia:...
Many Asian countries are taking full benefit from the rising BPO industry in terms of economic growth. The Philippines, China, and India are at the top of the list. BPO providers are an...
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Data Security in Customer Support: Best Practices...
These days, it’s becoming increasingly common in IT to outsource routine and secondary work to a business process outsourcing (BPO) company. It is hardly surprising that the BPO industry’s potential is growing at...
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The Role of BPO in Driving Customer-Centric...
The term “business process outsourcing” (BPO) refers to a method by which companies outsource some or all of their operational tasks to other parties. In terms of knowledge and resources, these service providers...
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Scaling Customer Support for Global Markets: Lessons...
Modern customers have more complex and diverse expectations. These days, customers from all across the globe expect a lot more from customer service than just being helpful and reliable. They expect easy access...
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Insights into Content Moderation: Pros and Cons...
Online content has become a powerful tool for modern businesses in marketing, engagement, and communication. Nevertheless, content moderation is now essential due to the amount of user-generated content on different platforms. A lot...
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How to Select Customer Service Vendors in...
With the Earth’s rotation towards the East, the Asia-Pacific area emerges as a key participant in the global outsourcing scene. The Asian market, with its immense potential, has become a guiding light for...
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