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Category: Customer Support
How to meet scalability needs without breaking...
As your company grows and changes, your customers’ expectations and call volume will grow and change as well. The shift from a reactive, supportive mode to a proactive, prepared mode in your business...
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Outsourcing Customer Service to Retain and Grow...
The internet and use of mobile devices have permanently changed the merchant and client experience. Support is expected beyond 8:00 to 5:00, Monday through Friday, and customers want their concerns addressed across multiple...
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Why Call Center Outsourcing is the Best...
The staffing and management costs of an internal call center can make or break a company, so many are turning to qualified outsourced partners to help grow and support their businesses. They are...
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How Technology is Reshaping Work From Home
The rules are changing for the ways employees do their jobs. Is your company ready? Call centers have transformed the way they operate over the last year with many reinventing themselves virtually. Work...
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Chatbot
The use of chatbots in US e-commerce is now the norm, and all well-known companies operate chatbots. For those who are interested in the chatbot environment there, here some examples of how certain...
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