Customer Support

transcosmos America / Customer Support

How to meet scalability needs without breaking the bank

As your company grows and changes, your customers’ expectations and call volume will grow and change as well. The shift from a reactive, supportive mode to a proactive, prepared mode in your business model can be done at a lower cost, with efficiency, and while gaining access to key talent to maximize financial returns.

The answer is to engage a professional, outsourced partner to help tackle these new, large-scale problems.

Outsourcing Customer Service to Retain and Grow Revenue

The internet and use of mobile devices have permanently changed the merchant and client experience. Support is expected beyond 8:00 to 5:00, Monday through Friday, and customers want their concerns addressed across multiple channels.
Outsourcing call centers has become an important modern business strategy, and there are many financial benefits that can result from such a move. Here are some ways outsourcing can help your bottom line.

Why Call Center Outsourcing is the Best Strategy for Your Business

The staffing and management costs of an internal call center can make or break a company, so many are turning to qualified outsourced partners to help grow and support their businesses. They are competency-focused, cost effective, and dedicated to providing the best customer experience to handle all of your communication channels.

Let’s take a look at the advantages of outsourcing to help you decide if it is the right choice for your business.

How Technology is Reshaping Work From Home

The rules are changing for the ways employees do their jobs. Is your company ready?

Call centers have transformed the way they operate over the last year with many reinventing themselves virtually. Work from home (WFH) employees are now an integral component of current and long-term customer service strategies and require a complex shift of operational focus such as security protocols and system requirements. Here are some ways Transcosmos helped lead in this industry revolution without compromising on quality or customer satisfaction.

Chatbot

Chatbot

The use of chatbots in US e-commerce is now the norm, and all well-known companies operate chatbots. For those who are interested in the chatbot environment there, here some examples of how certain popular companies are using them.   Domino’s Pizza – The largest pizza delivery chain...

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