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How to meet scalability needs without breaking the bank
As your company grows and changes, your customers’ expectations and call volume will grow and change as well. The shift from a reactive, supportive mode to a proactive, prepared mode in your...
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Outsourcing Customer Service to Retain and Grow Revenue
The internet and use of mobile devices have permanently changed the merchant and client experience. Support is expected beyond 8:00 to 5:00, Monday through Friday, and customers want their concerns addressed across...
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Why Call Center Outsourcing is the Best Strategy for Your Business
The staffing and management costs of an internal call center can make or break a company, so many are turning to qualified outsourced partners to help grow and support their businesses. They...
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How a Pandemic has Changed Payment Needs and Preferences of the Global Consumer Shift in Consumer Behavior
Covid-19 marked a significant shift in consumer behavior. As retailers scrambled to fulfill social distancing needs customers began to demand more flexible contactless payment options. There was an increase in bank transfers...
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How Technology is Reshaping Work From Home
The rules are changing for the ways employees do their jobs. Is your company ready? Call centers have transformed the way they operate over the last year with many reinventing themselves virtually....
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The COVID-19 Effect on the E-commerce Vertical Market
How industries are choosing to respond, if they can at all, and how some thrived. The coronavirus pandemic has made everything from revenue forecasts to marketing styles to scheduling employee vacations a...
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Happy New Year 2021
Happy New Year to you all. Although the year has changed, the effects of COVID-19 from last year have not yet subsided around the world, but last year was a year of...
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CCPA（California Consumer Privacy Act）
The California Consumer Privacy Act (CCPA), a consumer privacy law, is about to go into effect in California. The law applies not only to companies with physical stores in California, but also...
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Chatbot
The use of chatbots in US e-commerce is now the norm, and all well-known companies operate chatbots. For those who are interested in the chatbot environment there, here some examples of how...
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E-commerce marketing during COVID-19
While COVID-19 has stalled economic activity around the world, e-commerce seems to be an exception. Online sales continue to grow in the US with corporations accelerating their efforts to improve the online...
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