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Tag: Asia
Crafting Superior Customer Experiences: Technology and Human...
Many Asian countries are taking full benefit from the rising BPO industry in terms of economic growth. The Philippines, China, and India are at the top of the list. BPO providers are an...
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The Economic Impact of BPO in Asia:...
Many Asian countries are taking full benefit from the rising BPO industry in terms of economic growth. The Philippines, China, and India are at the top of the list. BPO providers are an...
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Building Effective Global Teams: Managing Diversity in...
In today’s global economy, having diversity in team members is a vital part of successful businesses. Companies with the most racially and ethnically diverse executive teams outperform their rivals by 35%, according to...
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Data Security in Customer Support: Best Practices...
These days, it’s becoming increasingly common in IT to outsource routine and secondary work to a business process outsourcing (BPO) company. It is hardly surprising that the BPO industry’s potential is growing at...
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Leveraging Multilingual Support for Competitive Advantage in...
The nearly 8.1 billion people living on our planet today speak more than seven thousand languages. While most of these languages are spoken by a large population, some are spoken by only a...
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Innovative Customer Experience Strategies: Why Southeast Asia...
In this modern business era, big businesses win the competition by providing exceptional customer experience. A McKinsey study of executive-level managers found that improving the customer experience was among the top three goals...
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Navigating the Digital Customer Journey: Case Studies...
Businesses in the modern digital era that want to increase customer engagement must have a firm grasp of the customer journey. “Digital customer journey” is a phenomenon where customers engage with a business...
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Cross-Cultural Customer Support: Mastering Service Excellence in...
Customer care in Asia is very different from the rest of the world as it comes with its own challenges and possibilities. The ability to understand and effectively handle cross-cultural customer support is...
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The Future of Call Centers: Leveraging AI...
Call centers in Asia are the backbone of customer care operations. Since AI and machine learning entered the competition, the call center industry has experienced a massive change. Call centers are getting better...
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Transforming Customer Experience in the Digital Age:...
No matter what kind of business you are running, if you want to stay competitive in the ever-changing business world, only one thing can save you – going digital! At the end of...
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