Omnichannel Analytics

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Traditional Contact Center solutions are a wee bit focused on Speech Analytics and thereby missing out on critical insights from non-voice channels.

The Advantage

Deep interaction insights

Analyzes customer interactions to discover deep insights, feedback, and sentiments across all communication channels.

Downstream information

Equips leads and QAs with intuitive insights for agent coaching and training with scope for 100% QA automation.

Agent Assistant

Real-time data-driven recommendations for activities like up/cross-selling and next best action based on customer sentiments.

Upstream information

Sanitized inputs and KPIs like product performance, service feedback, process improvements, etc.

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