Traditional Contact Center solutions are a wee bit focused on Speech Analytics and thereby missing out on critical insights from non-voice channels.
Analyzes customer interactions to discover deep insights, feedback, and sentiments across all communication channels.
Equips leads and QAs with intuitive insights for agent coaching and training with scope for 100% QA automation.
Real-time data-driven recommendations for activities like up/cross-selling and next best action based on customer sentiments.
Sanitized inputs and KPIs like product performance, service feedback, process improvements, etc.