Omnichannel Analytics
Menu
This call may be
recorded for quality and training…
Traditional Contact Center solutions are a wee bit focused on Speech Analytics and thereby missing out on critical insights from non-voice channels.
The Advantage
Deep interaction insights
Analyzes customer interactions to discover deep insights, feedback, and sentiments across all communication channels.
Downstream information
Equips leads and QAs with intuitive insights for agent coaching and training with scope for 100% QA automation.
Agent Assistant
Real-time data-driven recommendations for activities like up/cross-selling and next best action based on customer sentiments.
Upstream information
Sanitized inputs and KPIs like product performance, service feedback, process improvements, etc.