Cutting Costs, Driving Revenue, Elevating Satisfaction:

Powering Your Business Growth to the Next Level

transcosmos' comprehensive service portfolio uniquely positions us as your end-to-end digital transformation partner. By integrating customer experience solutions with corporate infrastructure optimization, we drive seamless business growth across your entire organization. Our ability to deliver complete transformation through a single partnership eliminates fragmentation and accelerates your digital evolution.

CX Service - Enhance Customer Experience

Insights to Impact

Equipped with specialized expertise and advanced tools, we analyze customer insights gathered from diverse touchpoints to implement high-impact marketing initiatives that drive measurable results.

Accelerating Results Across All Touchpoints

By seamlessly managing everything from customer support to digital marketing and e-commerce operations under one roof, we accelerate the PDCA cycle to rapidly enhance customer experiences with unprecedented effectiveness.

Think Global, Feel Local - Consistent Brand Experience Worldwide

While adapting flexibly to market characteristics and customer needs in each country and region, we excel at optimizing the balance to deliver a consistent global brand experience across all regions.

BPO Service - Optimize Corporate Infrastructure

Beyond Basic Operations for Maximum Productivity

Going beyond basic operational support, we start with purpose-driven Business Process Reengineering (BPR) to transform and redesign your workflows, optimizing processes to significantly enhance both productivity and quality.

Delivering Consistent

Delivering consistent, high-quality and optimized operations across global markets, ensuring excellence without borders.

Drives Business Value

Transforming back-office operations from mere cost centers into strategic assets that enhance your competitive advantage and drive business value.

We Know Your Customers

Deep Insights That Drive Customer Excellence

transcosmos brings unparalleled understanding of Asian consumers, shaped by decades of operational excellence across diverse markets. We recognize that each market has its unique cultural nuances and customer expectations – from those seeking swift responses to others valuing meticulous attention. Our extensive experience across industries and demographics enables us to anticipate customer needs and enhance every touchpoint of their journey.

What sets us apart is our ability to transform this deep customer understanding into actionable insights. Our dedicated analysts harness data and technology to optimize operations, while our consultants craft strategic improvements that drive business growth. Through our comprehensive service portfolio, we help you bridge the gap between customer insights and effective solutions.

Let us turn our understanding of your customers into your competitive advantage.

Mastering Digital Platforms: Where Your Customers Live

In digital landscape, platforms are not just channels – they are where customers live, interact, and make decisions. These platforms serve as crucial touchpoints throughout the customer journey, from discovery to purchase and support. transcosmos leverages our deep understanding of these regional platforms to help you engage customers where they are most active, transforming platform expertise into business success through enhanced customer experiences, operational efficiency, and revenue growth.

Our Strong Relationships with Digital Platformers

  • Japan - LINE

    transcosmos & Line Corporation Joint Venture (since March 2016) to support from official account setup.

  • South Korea - Kakao

    The first BPO Company in Korea selected as the Official Partner for Kakao Chat Support.

  • Greater China (Mainalnd) - Wechat

    Abundant experiences in proactively supporting customers through the most popular social media in China

  • Indonesia - Whatsapp

    The first BPO company in Indonesia to adopt WhatsApp as a support channel in the contact center.

  • Greater China (Mainland) - “Taobao & TMALL Five-Star Partner”

    transcosmos is recognized by Taobao & TMALL Group as a certified partner for excellence in comprehensive brand management and operations for 8 consecutive years.

  • Greater China (Mainland) - "Douyin EC Service Provider"

    Certified as a Douyin EC Brand Service Partner for excellence in comprehensive e-commerce operations, from live commerce to content management and advertising.

  • Greater China (Mainland) - Alibaba Brand Databank Service Provider

    Being one of the 29 certified “Alibaba Databank Services Partners,” transcosmos China receives the latest information about Databank directly from Alibaba and in turn helps clients implement and utilize Alibaba Databank services in partnership with Alibaba.

  • Thailand - LAZADA Partner

    This recognition highlights the company's capabilities and efficiency in collaborating with Lazada across various aspects, such as optimizing product and service management, managing online stores, customer support, and online marketing.

  • Malaysia - Shopee Certificate Enabler

  • Indonesia - Shopee Certificate Enabler

  • U.S. - Amazon Ads Verified Partner

  • U.S. - Shopify Partners

Certifications

  • ISO27001

    Our security initiatives will persist in enhancing and delivering a secure and reliable information security management system for our clients. We have obtained certification with ISO27001 and ISMS-CLS (information security management system for cloud service).

  • ISO9001

    With ISO9001 certification, we are actively taking multiple initiatives to enhance our overall service quality by developing and leveraging intelligent platforms with tailored service quality information for each service function.

  • ISO14001

    Our headquarters have obtained ISO 14001 certification, the internationally recognized standard for environmental management systems.
    We support the Task Force on Climate-related Financial Disclosures (TCFD) and its recommendations to combat climate change globally.

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