Better Delivery Platforms: Complete Solutions

Boost your delivery platform with our complete support services. We provide multilingual customer service, merchant partnerships, marketing campaigns, and social media monitoring to grow your business. We help both customers and merchants succeed, giving you a competitive edge in the delivery market.

Case Study 1 - Food Delivery Platform Customer Support in Asia

A major food delivery platform successfully scaled customer support operations across 7 Asian markets.
Centralized operations in Malaysia achieved a smooth and stable startup.

Key Challenges

  1. Rapid Growth - Business expanded faster than support capacity
  2. Multiple Languages - Supporting 6 languages from one location
  3. High Expectations - Asian customers expect fast, quality service
  4. Competition - Intense market competition requiring excellence

A food delivery platform successfully scaled from 15 to 400 support staff in 3 months, serving 7 Asian markets in 6 languages from Malaysia.

They handle 200,000+ monthly customer contacts while maintaining 80% satisfaction rates.

The centralized approach proved that one hub can effectively support multiple Asian markets with quality multilingual service.

Result

Malaysia's centralized framework enabled exceptional launch performance and operational stability.

Case Study 2 - Merchant Re-engagement in Taiwan Challenge

A food delivery platform in Taiwan had many inactive merchants. Previous attempts to call them back failed due to outdated contact lists and poor engagement.

Solution

  • Native Speakers - Used local Taiwanese agents who understood the culture
  • Better Scripts - Developed engaging conversation scripts tailored for local merchants
  • Updated Data - Cleaned and verified merchant contact information
  • Results - 3% increase in merchant return rate 2,000 merchants reconnected per month Improved platform coverage across Taiwan

Why It Worked

  • Local agents spoke the merchants' language and understood their mindset
  • Culturally appropriate communication resonated with Taiwanese business owners
  • Focused approach with dedicated team and refined messaging

Proved that cultural understanding and native language skills are essential for successful B2B outreach in Asian markets.

Ready to scale your delivery platform to new heights?

transcosmos helps delivery platforms grow by providing multilingual customer support, merchant re-engagement solutions, and rapid team scaling across Asian markets. With proven experience managing 200,000+ monthly contacts and reconnecting thousands of merchants, we offer cultural expertise, native language skills, and comprehensive solutions to turn operational challenges into competitive advantages. Contact us to accelerate your delivery platform success.

Contact Us