Protecting Millions of Users Across APAC with Cultural Intelligence & Operational Excellence
The Challenge
A leading global social platform needed comprehensive trust and safety operations across diverse APAC markets with:
- 24/7 monitoring capabilities across multiple time zones
- Cultural expertise for local market sensitivities
- Rapid scalability to handle business growth
- Policy flexibility for evolving safety requirements
Our Solution
Comprehensive Content Moderation
- Video Content: Live streaming and recorded content review
- Visual Content: Image and graphic moderation with cultural context
- Text Screening: Multi-language comment and content moderation
- Commercial Content: Advertisement and e-commerce review
Global Operations Excellence
- 9 languages across 6 operational centers
- Native speakers with deep cultural understanding
- 24/7 continuous coverage with real-time monitoring
- Flexible workforce management for rapid scaling
Quality & Well-being Focus
Accuracy Excellence
- Dynamic Policy Training: Continuous adaptation to evolving platform guidelines
- Knowledge Management: Centralized best practices and top performer expertise sharing
- Personalized Development: Individual coaching and 24/7 video learning access
Operational Quality
- Real-time monitoring with call center-proven workforce management
- Precision-focused quality assurance and continuous feedback
Well-being Program
- Specialized support teams and individual counseling
- Career development paths and comprehensive moderator care
Results & Recognition
Why transcosmos Leads in Trust & Safety
Proven APAC Expertise
Nearly 60 years of regional presence with unmatched cultural intelligence
Accuracy-Driven Operations
Systematic training programs, knowledge management systems, and continuous quality improvement ensure consistent high-performance standards
Advanced Quality Management
Call center-proven workforce management with real-time monitoring and precision-focused quality assurance
Comprehensive Well-being Programs
Industry-leading moderator support ensuring stable, high-quality operations and low turnover
Scalable Technology Integration
AI-assisted screening combined with expertly-trained human review for optimal accuracy