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Tag: EC
Revolutionizing Customer Care: Global AI and Chatbot...
In wealthy countries like Japan, AI and chatbots are new game-changers regarding customer care. As a result, AI sales worldwide are expected to grow significantly in the next few years. Forecasts indicate that...
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Reviewing Customer Support Challenges in the Tourism...
The tourism industry must provide exceptional customer service to keep its foothold in the global market. However, since the epidemic, there has been an increase in customer service standards and a decrease in...
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Reviewing Customer Support Challenges in Retail and...
Retail businesses are going through some big changes regarding online shopping and the customer experience. Retail e-commerce sales globally jumped from $1,336 trillion in 2014 to $4,280 trillion in 2020. It doesn’t stop...
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Recollecting 2023 Customer Service Trends & 2024...
Client satisfaction has risen to the top of the priority list in the dynamic world of customer service. Businesses must pay attention to the customer journey to become impressive. To meet the evolving...
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How a Pandemic has Changed Payment Needs...
Covid-19 marked a significant shift in consumer behavior. As retailers scrambled to fulfill social distancing needs customers began to demand more flexible contactless payment options. There was an increase in bank transfers and...
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How Technology is Reshaping Work From Home
The rules are changing for the ways employees do their jobs. Is your company ready? Call centers have transformed the way they operate over the last year with many reinventing themselves virtually. Work...
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The COVID-19 Effect on the E-commerce Vertical...
How industries are choosing to respond, if they can at all, and how some thrived. The coronavirus pandemic has made everything from revenue forecasts to marketing styles to scheduling employee vacations a bit...
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CCPA（California Consumer Privacy Act）
The California Consumer Privacy Act (CCPA), a consumer privacy law, is about to go into effect in California. The law applies not only to companies with physical stores in California, but also to...
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Chatbot
The use of chatbots in US e-commerce is now the norm, and all well-known companies operate chatbots. For those who are interested in the chatbot environment there, here some examples of how certain...
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E-commerce marketing during COVID-19
While COVID-19 has stalled economic activity around the world, e-commerce seems to be an exception. Online sales continue to grow in the US with corporations accelerating their efforts to improve the online shopping...
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