Our Culture & Value
Unlike other global BPO providers, transcosmos brings nearly 60 years of deep-rooted presence in Asia, offering unparalleled local insights that drive real business value. Our intimate understanding of Asian markets, cultures, and business practices sets us apart – it's not just about service delivery, it's about strategic partnership built on decades of local experience. This unique perspective enables us to provide tailored solutions that truly resonate with local market needs, helping more than 3,500 clients achieve sustainable growth across Asian markets. When you partner with transcosmos, you're choosing a partner who doesn't just operate in Asia – we are Asia, with proven expertise in transforming cultural intelligence into business success.
Leadership
"Accelerating efforts to become the world’s leading Digital Transformation Company by taking both a business and an investor perspective."
In April 2023, Masaaki Muta and Takeshi Kamiya were appointed Representative Directors & Co-presidents of transcosmos inc. By combining their mutual strengths, the two co-presidents will continue to develop our business in line with changing markets and emerging needs, while staying true to transcosmos’s long-held corporate philosophy. Our goal is to become the unrivaled Global Digital Transformation Partner for clients by driving the expansion of the Group’s globally diversified business.
History
Founded in 1966 by Koki Okuda in Japan as a BPO provider offering data entry services, transcosmos has continuously evolved with the changing business landscape – from expanding into contact center operations in the 1980s to embracing digital marketing in the 2000s and launching e-commerce services in the 2010s. Today, the company operates globally through four integrated portfolios: Digital Marketing, E-Commerce Services, Customer Support, and BPO, demonstrating particular strength across Asian markets and nearly six decades of service excellence.
APAC Leader
For the fourth consecutive year, transcosmos has been recognized as a Leader in Customer Experience Management (CXM) services across the Asia Pacific region by Everest Group. The company further distinguished itself by earning Star Performer status, reflecting exceptional year-over-year growth in the industry.