Customer Support

Crafting Superior Customer Experiences: Technology and Human Touch in Balance

Crafting Superior Customer Experiences: Technol...

Many Asian countries are taking full benefit from the rising BPO industry in terms of economic growth. The Philippines, China, and India are at the top of the list.  BPO...

Crafting Superior Customer Experiences: Technol...

Many Asian countries are taking full benefit from the rising BPO industry in terms of economic growth. The Philippines, China, and India are at the top of the list.  BPO...

The Economic Impact of BPO in Asia: Trends and Future Opportunities

The Economic Impact of BPO in Asia: Trends and ...

Many Asian countries are taking full benefit from the rising BPO industry in terms of economic growth. The Philippines, China, and India are at the top of the list.  BPO...

The Economic Impact of BPO in Asia: Trends and ...

Many Asian countries are taking full benefit from the rising BPO industry in terms of economic growth. The Philippines, China, and India are at the top of the list.  BPO...

Building Effective Global Teams: Managing Diversity in Asian Call Centers

Building Effective Global Teams: Managing Diver...

In today’s global economy, having diversity in team members is a vital part of successful businesses. Companies with the most racially and ethnically diverse executive teams outperform their rivals by...

Building Effective Global Teams: Managing Diver...

In today’s global economy, having diversity in team members is a vital part of successful businesses. Companies with the most racially and ethnically diverse executive teams outperform their rivals by...

Data Security in Customer Support: Best Practices from Asian BPOs

Data Security in Customer Support: Best Practic...

These days, it’s becoming increasingly common in IT to outsource routine and secondary work to a business process outsourcing (BPO) company.  It is hardly surprising that the BPO industry’s potential...

Data Security in Customer Support: Best Practic...

These days, it’s becoming increasingly common in IT to outsource routine and secondary work to a business process outsourcing (BPO) company.  It is hardly surprising that the BPO industry’s potential...

Leveraging Multilingual Support for Competitive Advantage in Global Markets

Leveraging Multilingual Support for Competitive...

The nearly 8.1 billion people living on our planet today speak more than seven thousand languages. While most of these languages are spoken by a large population, some are spoken...

Leveraging Multilingual Support for Competitive...

The nearly 8.1 billion people living on our planet today speak more than seven thousand languages. While most of these languages are spoken by a large population, some are spoken...

Innovative Customer Experience Strategies: Why Southeast Asia is Leading the Way

Innovative Customer Experience Strategies: Why ...

In this modern business era, big businesses win the competition by providing exceptional customer experience. A McKinsey study of executive-level managers found that improving the customer experience was among the...

Innovative Customer Experience Strategies: Why ...

In this modern business era, big businesses win the competition by providing exceptional customer experience. A McKinsey study of executive-level managers found that improving the customer experience was among the...