Customer Support

Data Security in Customer Support: Best Practices from Asian BPOs

Data Security in Customer Support: Best Practic...

These days, it’s becoming increasingly common in IT to outsource routine and secondary work to a business process outsourcing (BPO) company.  It is hardly surprising that the BPO industry’s potential...

Data Security in Customer Support: Best Practic...

These days, it’s becoming increasingly common in IT to outsource routine and secondary work to a business process outsourcing (BPO) company.  It is hardly surprising that the BPO industry’s potential...

Scaling Customer Support for Global Markets: Lessons from China’s BPO Industry

Scaling Customer Support for Global Markets: Le...

Modern customers have more complex and diverse expectations. These days, customers from all across the globe expect a lot more from customer service than just being helpful and reliable. They...

Scaling Customer Support for Global Markets: Le...

Modern customers have more complex and diverse expectations. These days, customers from all across the globe expect a lot more from customer service than just being helpful and reliable. They...

Cross-Cultural Customer Support: Mastering Service Excellence in Asia

Cross-Cultural Customer Support: Mastering Serv...

Customer care in Asia is very different from the rest of the world as it comes with its own challenges and possibilities. The ability to understand and effectively handle cross-cultural...

Cross-Cultural Customer Support: Mastering Serv...

Customer care in Asia is very different from the rest of the world as it comes with its own challenges and possibilities. The ability to understand and effectively handle cross-cultural...

How to Enter the Retail Market in China as a Brand

How to Enter the Retail Market in China as a Brand

China’s expanding retail market offers endless opportunities to foreign investors. When considering new markets, the Chinese local...

How to Enter the Retail Market in China as a Brand

China’s expanding retail market offers endless opportunities to foreign investors. When considering new markets, the Chinese local...

How to Enter the Retail Market in Korea as a Brand

How to Enter the Retail Market in Korea as a Brand

The retail industry in Korea is ever-changing and fascinating. Successful Korean retailers quickly respond to shifting consumer tastes and seize...

How to Enter the Retail Market in Korea as a Brand

The retail industry in Korea is ever-changing and fascinating. Successful Korean retailers quickly respond to shifting consumer tastes and seize...

Reviewing Global Customer Care Trends: AI and Chatbot Trends and Their Impact in Korea

Reviewing Global Customer Care Trends: AI and C...

Global customer care business is expanding exponentially due to the increasing focus on improved client experience. Growing worldwide businesses are paying closer attention to client complaints by implementing the latest...

Reviewing Global Customer Care Trends: AI and C...

Global customer care business is expanding exponentially due to the increasing focus on improved client experience. Growing worldwide businesses are paying closer attention to client complaints by implementing the latest...