Outbound Servic

transcosmos America / Outbound Servic

Outbound Service

 

Outbound interactions can have as much of an impact on your brand and customer experience as your inbound service. Transcosmos can help you design outbound programs that are fully integrated, providing a consistent customer experience across all touch points.

Outbound services can take many forms and cover an array of services. Whether you need to provide outbound post sales support, appointment setting, survey collection, or lead generation we can build a program that works for you. 

With the tools at our disposal, we can reach out to lists of contacts you provide, and generate excellent responses effectively.

Content Moderation

Incoming interactions from customers are one of the most crucial customer touchpoints for a brand.A single great or terrible experience can make or break a brand’s reputation. This is why at transcosmos, we constantly seek opportunities to improve customer experiences from both a process and human perspective.effectively manage your customer experience solution.

 

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Outbound Services

Outbound interactions can have as much of an impact on your brand and customer experience as your inbound service. Transcosmos can help you design outbound programs that are fully integrated, providing a consistent customer experience across all touch points.

ost effectively manage your customer experience solution.

 

Read More

Global Capabilitie

Since initially expanding our services beyond Japan, Transcosmos has focused on creating a global platform capable of servicing our client

We have the experience and vision to recommend the right tools and integrate them with your existing business ecosyste

ted to the customer through various support channels. Once the experience is mapped out and aligned with the brand we’ll work with you to identify the right agent attributes, key performance indicators and service levels to cost effectively manage your customer experience solution.