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Crafting Superior Customer Experiences: Technology and Human Touch in Balance
Many Asian countries are taking full benefit from the rising BPO industry in terms of economic growth. The Philippines, China, and India are at the top of the list. BPO providers are...
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The Economic Impact of BPO in Asia: Trends and Future Opportunities
Many Asian countries are taking full benefit from the rising BPO industry in terms of economic growth. The Philippines, China, and India are at the top of the list. BPO providers are...
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Building Effective Global Teams: Managing Diversity in Asian Call Centers
In today’s global economy, having diversity in team members is a vital part of successful businesses. Companies with the most racially and ethnically diverse executive teams outperform their rivals by 35%, according...
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Data Security in Customer Support: Best Practices from Asian BPOs
These days, it’s becoming increasingly common in IT to outsource routine and secondary work to a business process outsourcing (BPO) company. It is hardly surprising that the BPO industry’s potential is growing...
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Leveraging Multilingual Support for Competitive Advantage in Global Markets
The nearly 8.1 billion people living on our planet today speak more than seven thousand languages. While most of these languages are spoken by a large population, some are spoken by only...
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The Role of BPO in Driving Customer-Centric Digital Transformation
The term “business process outsourcing” (BPO) refers to a method by which companies outsource some or all of their operational tasks to other parties. In terms of knowledge and resources, these service...
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Innovative Customer Experience Strategies: Why Southeast Asia is Leading the Way
In this modern business era, big businesses win the competition by providing exceptional customer experience. A McKinsey study of executive-level managers found that improving the customer experience was among the top three...
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Scaling Customer Support for Global Markets: Lessons from China’s BPO Industry
Modern customers have more complex and diverse expectations. These days, customers from all across the globe expect a lot more from customer service than just being helpful and reliable. They expect easy...
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Navigating the Digital Customer Journey: Case Studies from Japan and Korea
Businesses in the modern digital era that want to increase customer engagement must have a firm grasp of the customer journey. “Digital customer journey” is a phenomenon where customers engage with a...
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Cross-Cultural Customer Support: Mastering Service Excellence in Asia
Customer care in Asia is very different from the rest of the world as it comes with its own challenges and possibilities. The ability to understand and effectively handle cross-cultural customer support...
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