transcosmos's Premium Customer Support Solutions

Through partnerships with leading automotive manufacturers across Asia, transcosmos has established a proven track record of delivering exceptional customer support services.

Here are three notable success stories demonstrating our expertise and impact.

Case Study 1 - A major Japanese Automotive Manufacturer

Pioneering Next-Generation Automotive Support

Our flagship operation for a major Japanese automotive manufacturer demonstrates excellence through seamless integration of advanced technology and exceptional service delivery.

Powered by AI-driven Speech-to-Text analysis, intelligent chatbots, and multi-channel support platforms, our team of 200+ specially trained professionals provides comprehensive automotive lifecycle support - from pre-purchase consultation to connected car services.

With real-time quality monitoring and data-driven training programs supporting end-to-end customer needs, we've maintained industry-leading satisfaction scores throughout our 16+ year partnership, showcasing our commitment to continuous innovation in automotive customer support.

Remarkable Result

  • Partnership

    16 Years

    of continuous partnership

  • Customer Satisfaction Rate

    No.1 in Japan

    Achieved for 2 consecutive years

  • Maintained

    9+ points

    lead over the nearest luxury car brand competitor

  • Operation scale expanded

    200+

    seat contact center

Case Study 2 - A Premium European Automotive Brand

Comprehensive Luxury Support Solution

  • Established state-of-the-art contact center serving premium European automotive brand
  • Seamlessly integrated vehicle-activated support system
  • Exclusive membership program for luxury vehicle owners
  • Multi-language support capability (English included)

Advanced Service Architecture

  • 24/7/365 emergency response system
  • Integrated SOS service with direct vehicle connectivity
  • Real-time navigation assistance
  • VIP concierge-style service
  • Dedicated service center reservation platform

Case Study 3 - A MajorJapanese Manufacture

Project Overview

  • 5+ year partnership with established Japanese manufacture
  • Operation scale: 11 agents plus management team
  • Multi-channel support including social media integration

Remarkable Results

  • Successful integration of connected car services
  • Consistent KPI achievement since project inception
  • Effective management of:
  1. Inbound customer support
  2. Outbound campaigns
  3. Salesforce customization
  4. Chatbot operations

Ready to Transform Your Customer Experience?

Let us help you design and implement a customer support solution that drives satisfaction, efficiency, and growth. Contact transcosmos today to discuss how we can enhance your automotive customer experience with our innovative solutions and global expertise.

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