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Our Corporate Vision
Client satisfaction is the true value of our company and the growth of each of our employees creates the value that shapes our future.
DIGITAL IS IN OUR DNA
DIGITAL TRANSFORMATON PARTNER
transcosmos provides two new suites of digital transformation services.
The first is to improve the customer experience by removing the barrier between marketing, sales and support and centralize the diversified consumer touchpoints. This enables us to drive our client’s initiatives to improve customer loyalty as well as to expand their sales and profits.
The second is to support the digitalization of our clients’ internal business processes and develop a simplified business process together, improving operations and creating efficiencies.
WE HAVE BEEN NAMED
A LEADER AND STAR PERFROMER
transcosmos was named a Leader for the second year in Customer Experience Management (CXM) service providers in the Asia Pacific region by Everest Group
We were also recognized as a Star Performer for our high year-over-year growth among others in this category.
SDGs
(持続可能な開発目標)
Sustainable Development Goals (SDGs) are international goals under an agenda adopted at the UN Summit in September 2015. They run until 2030 with the purpose of putting the world on a sustainable path toward a better future for all. The agenda comprises 17 goals and 169 targets, and while the SDGs are universal in nature—meaning that developing and developed countries alike will strive to achieve them—each nation will address the process individually at a national level
transcosmos SDGs Committee Initiatives
We acknowledge the importance of analyzing and understanding the risks and opportunities inherent in the 17 SDGs and the management strategies related to each of these goals from the perspective of our sustainable growth. Toward this end, we have established the transcosmos SDGs Committee, which is specifically designed for aligning our business and management resources with our SDG initiatives, setting targets prioritizing social issues of particular significance, and confirming the progress on a regular basis.
With the aim of raising awareness and permeating our SDG initiatives, the committee runs various SDG-driven activities both internally and externally including SDGs training courses for our employees (e-learning), internal workshops with the selected members from each function, and more.
Finding Solutions to Social
Issues through Our Business Activities
People & technology
We have been offering quality, reliable, sustainable and resilient services including regional and transborder infrastructure, to support economic development of our clients.
Opening operations bases
We have been opening our operations bases both in Japan and abroad to protect labor rights, and promote safe and secure working environments for all workers, including women and those in precarious employment.
Finding Solutions to Social
Issues through Our Business Activities
employees
We have been striving to foster workplaces where everyone working in our company can fully unleash their sensitivity and creativity. To that end, we have always respected human rights, promoted diversity and a healthy work-life balance, and provided our employees with various personal development programs.
Governance
We have been constantly enhancing our business foundations, that are crucial for making our operations sustainable, such as corporate governance, risk management, compliance, and information security.
Environmental
We have developed and implemented an environmental management system that complies with the international standard for environment systems “ISO14001.” Also, by providing services that lead to the enhancement of operational efficiency and manpower optimization, and environmentally-friendly services, we have been contributing to our clients and society in reducing environmental impacts. Internally, we have also been engaging in a variety of environmental protection and conservation initiatives, including the promotion of energy and resource conservation.
community
Building on our Group’s technologies, services and experience, we have been promoting community initiatives focusing primarily on making vibrant local communities, developing future generations who will be taking on the responsibility of sustainable society, and promoting learning and education.
OUR ORIGIN STORY
28 countries/regions worldwide
People & technology
Transcosmos delivers high value services by combining people with technology. This has been our method for over 50 years.
People refers to highly skilled professionals who can offer services that meet and exceed our client expectations. Combined with the latest technology we deliver superior value to our clients.