How a Pandemic has Changed Payment Needs and Preferences of the Global Consumer Shift in Consumer Behavior

Covid-19 marked a significant shift in consumer behavior. As retailers scrambled to fulfill social distancing needs customers began to demand more flexible contactless payment options. There was an increase in bank transfers and QR code usage across the globe but more importantly we saw a rapid demand for digital payments options like e-wallet payments including apple pay and google pay. As contactless payments moved to the forefront of consumer needs retailers began to see a rise in popularity of a new type of payment opportunity: Buy Now Pay Later (BNPL).

The COVID-19 Effect on the E-commerce Vertical Market

How industries are choosing to respond, if they can at all, and how some thrived.

The coronavirus pandemic has made everything from revenue forecasts to marketing styles to scheduling employee vacations a bit of a mess. And while e-commerce has fared well compared to brick-and-mortar retailers, it hasn’t been easy for anyone.

How Technology is Reshaping Work From Home

The rules are changing for the ways employees do their jobs. Is your company ready?

Call centers have transformed the way they operate over the last year with many reinventing themselves virtually. Work from home (WFH) employees are now an integral component of current and long-term customer service strategies and require a complex shift of operational focus such as security protocols and system requirements. Here are some ways Transcosmos helped lead in this industry revolution without compromising on quality or customer satisfaction.

Happy New Year 2021

Happy New Year to you all.

Although the year has changed, the effects of COVID-19 from last year have not yet subsided around the world, but last year was a year of many changes in the US, including the presidential election and the emergence of racial issues triggered by BLM.

How COVID-19 is affecting e-commerce

The global epidemic of COVID-19 has had a significant impact on consumer’s purchasing behavior, and e-commerce is no exception. As the pandemic situation changes, the online purchasing landscape has changed along with it. A quick response and take charge attitude are the keys to the survival of a company or brand. Let’s take a look at the current state of e-commerce.

ccpa

CCPA(California Consumer Privacy Act)

The California Consumer Privacy Act (CCPA), a consumer privacy law, is about to go into effect in California. The law applies not only to companies with physical stores in California, but also to e-commerce (EC) with customers in the state. This article explains what the CCPA...

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