How to meet scalability needs without breaking the bank

As your company grows and changes, your customers’ expectations and call volume will grow and change as well. The shift from a reactive, supportive mode to a proactive, prepared mode in your business model can be done at a lower cost, with efficiency, and while gaining access to key talent to maximize financial returns.

The answer is to engage a professional, outsourced partner to help tackle these new, large-scale problems.

Outsourcing Customer Service to Retain and Grow Revenue

The internet and use of mobile devices have permanently changed the merchant and client experience. Support is expected beyond 8:00 to 5:00, Monday through Friday, and customers want their concerns addressed across multiple channels.
Outsourcing call centers has become an important modern business strategy, and there are many financial benefits that can result from such a move. Here are some ways outsourcing can help your bottom line.

Why Call Center Outsourcing is the Best Strategy for Your Business

The staffing and management costs of an internal call center can make or break a company, so many are turning to qualified outsourced partners to help grow and support their businesses. They are competency-focused, cost effective, and dedicated to providing the best customer experience to handle all of your communication channels.

Let’s take a look at the advantages of outsourcing to help you decide if it is the right choice for your business.

How a Pandemic has Changed Payment Needs and Preferences of the Global Consumer Shift in Consumer Behavior

Covid-19 marked a significant shift in consumer behavior. As retailers scrambled to fulfill social distancing needs customers began to demand more flexible contactless payment options. There was an increase in bank transfers and QR code usage across the globe but more importantly we saw a rapid demand for digital payments options like e-wallet payments including apple pay and google pay. As contactless payments moved to the forefront of consumer needs retailers began to see a rise in popularity of a new type of payment opportunity: Buy Now Pay Later (BNPL).

The COVID-19 Effect on the E-commerce Vertical Market

How industries are choosing to respond, if they can at all, and how some thrived.

The coronavirus pandemic has made everything from revenue forecasts to marketing styles to scheduling employee vacations a bit of a mess. And while e-commerce has fared well compared to brick-and-mortar retailers, it hasn’t been easy for anyone.

How Technology is Reshaping Work From Home

The rules are changing for the ways employees do their jobs. Is your company ready?

Call centers have transformed the way they operate over the last year with many reinventing themselves virtually. Work from home (WFH) employees are now an integral component of current and long-term customer service strategies and require a complex shift of operational focus such as security protocols and system requirements. Here are some ways Transcosmos helped lead in this industry revolution without compromising on quality or customer satisfaction.