The coronavirus pandemic has made everything from revenue forecasts to marketing styles to scheduling employee vacations a bit of a mess. And while e-commerce has fared well compared to brick-and-mortar retailers, it hasn’t been easy for anyone.
Call centers have transformed the way they operate over the last year with many reinventing themselves virtually. Work from home (WFH) employees are now an integral component of current and long-term customer service strategies and require a complex shift of operational focus such as security protocols and system requirements. Here are some ways Transcosmos helped lead in this industry revolution without compromising on quality or customer satisfaction.
Although the year has changed, the effects of COVID-19 from last year have not yet subsided around the world, but last year was a year of many changes in the US, including the presidential election and the emergence of racial issues triggered by BLM.
The global epidemic of COVID-19 has had a significant impact on consumer’s purchasing behavior, and e-commerce is no exception. As the pandemic situation changes, the online purchasing landscape has changed along with it. A quick response and take charge attitude are the keys to the survival of a company or brand. Let’s take a look at the current state of e-commerce.
The California Consumer Privacy Act (CCPA), a consumer privacy law, is about to go into effect in California. The law applies not only to companies with physical stores in California, but also to e-commerce (EC) with customers in the state. This article explains what the CCPA...
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The use of chatbots in US e-commerce is now the norm, and all well-known companies operate chatbots. For those who are interested in the chatbot environment there, here some examples of how certain popular companies are using them. Domino’s Pizza – The largest pizza delivery chain...
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