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Exploring Customer Support Challenges in the Automotive Industry Through Case Studies

The automotive business is adapting and maintaining service by embracing new customer experience trends and realizing the significance of a smooth client experience.  The majority of dealers (around 92%) think that customer...

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Revolutionizing Customer Care: Global AI and Chatbot Trends and Their Impact in Japan

In wealthy countries like Japan, AI and chatbots are new game-changers regarding customer care. As a result, AI sales worldwide are expected to grow significantly in the next few years. Forecasts indicate...

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Reviewing Customer Support Challenges in the Tourism Industry: Insights from Case Studies

The tourism industry must provide exceptional customer service to keep its foothold in the global market. However, since the epidemic, there has been an increase in customer service standards and a decrease...

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Reviewing Customer Support Challenges in Retail and E-commerce: Insightful Case Study & Strategies

Retail businesses are going through some big changes regarding online shopping and the customer experience. Retail e-commerce sales globally jumped from $1,336 trillion in 2014 to $4,280 trillion in 2020. It doesn’t...

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How to Enter the Retail Market in Japan as a Brand – Everything You Need to Know

When looking to expand your retail business into Asia, the most developed country is Japan, which presents many options for retailers. With an expected sales of US$125,121.6 million by the end of...

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Recollecting 2023 Customer Service Trends & 2024 Forecasts: Expert Call Center Outsourcing Tips

Client satisfaction has risen to the top of the priority list in the dynamic world of customer service. Businesses must pay attention to the customer journey to become impressive. To meet the...

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How to meet scalability needs without breaking the bank

As your company grows and changes, your customers’ expectations and call volume will grow and change as well. The shift from a reactive, supportive mode to a proactive, prepared mode in your...

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Outsourcing Customer Service to Retain and Grow Revenue

The internet and use of mobile devices have permanently changed the merchant and client experience. Support is expected beyond 8:00 to 5:00, Monday through Friday, and customers want their concerns addressed across...

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Why Call Center Outsourcing is the Best Strategy for Your Business

The staffing and management costs of an internal call center can make or break a company, so many are turning to qualified outsourced partners to help grow and support their businesses. They...

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How a Pandemic has Changed Payment Needs and Preferences of the Global Consumer Shift in Consumer Behavior

Covid-19 marked a significant shift in consumer behavior. As retailers scrambled to fulfill social distancing needs customers began to demand more flexible contactless payment options. There was an increase in bank transfers...

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