mobile logo

Author: Greg. B

transcosmos America / Articles posted by Greg. B
12
October

Outsourcing Customer Service to Retain and Grow Revenue

October 12, 2021
In Customer Support
By Greg. B

The internet and use of mobile devices have permanently changed the merchant and client experience. Support is expected beyond 8:00 to 5:00, Monday through Friday, and customers want their concerns addressed across multiple channels.
Outsourcing call centers has become an important modern business strategy, and there are many financial benefits that can result from such a move. Here are some ways outsourcing can help your bottom line.

Continue reading
14
September

Why Call Center Outsourcing is the Best Strategy for Your Business

September 14, 2021
In Customer Support
By Greg. B

The staffing and management costs of an internal call center can make or break a company, so many are turning to qualified outsourced partners to help grow and support their businesses. They are competency-focused, cost effective, and dedicated to providing the best customer experience to handle all of your communication channels.

Let’s take a look at the advantages of outsourcing to help you decide if it is the right choice for your business.

Continue reading
01
April

The COVID-19 Effect on the E-commerce Vertical Market

April 1, 2021
In Ecommerce
By Greg. B

How industries are choosing to respond, if they can at all, and how some thrived.

The coronavirus pandemic has made everything from revenue forecasts to marketing styles to scheduling employee vacations a bit of a mess. And while e-commerce has fared well compared to brick-and-mortar retailers, it hasn’t been easy for anyone.

Continue reading
16
March

How Technology is Reshaping Work From Home

March 16, 2021
In Customer Support
By Greg. B

The rules are changing for the ways employees do their jobs. Is your company ready?

Call centers have transformed the way they operate over the last year with many reinventing themselves virtually. Work from home (WFH) employees are now an integral component of current and long-term customer service strategies and require a complex shift of operational focus such as security protocols and system requirements. Here are some ways Transcosmos helped lead in this industry revolution without compromising on quality or customer satisfaction.

Continue reading

Contact

transcosmos America Inc.

879 West 190 th Street #410, Gardena, CA 90248, USA

Tel 310-630-0072

Fax 310-630-0074

Privacy Policy

 

Strategic Investment

Portfolio

transcosmos group

transcosmos Inc. (HQ)

E-mail Newsletter Registration

   

Copyright© All rights reserved by transcosmos America Inc.