For over 50 years, Transcosmos has been designing solutions that prioritize the customer experience.
Those experiences start with understanding our client’s brand promise. Working with prospective clients Transcosmos will map out how the brand promise is operationalized and translated to the customer through various support channels.
Once the experience is mapped out and aligned with the brand we’ll work with you to identify the right agent attributes, key performance indicators and service levels to cost effectively manage your customer experience solution.
Incoming interactions from customers are one of the most crucial customer touchpoints for a bran
Transcosmos is able to provide expert global resources fluent in local requirements to provide effective content moderation.
Since initially expanding our services beyond Japan, Transcosmos has focused on creating a global platform capable of servicing our clients regardless