Customer Suport

transcosmos America / Customer Suport

Customer Support

For over 50 years, Transcosmos has been designing solutions that prioritize the customer experience.

Those experiences start with understanding our client’s brand promise. Working with prospective clients Transcosmos will map out how the brand promise is operationalized and translated to the customer through various support channels. 

Once the experience is mapped out and aligned with the brand we’ll work with you to identify the right agent attributes, key performance indicators and service levels to cost effectively manage your customer experience solution.

Inbound Services

Incoming interactions from customers are one of the most crucial customer touchpoints for a bran

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Content Moderation

Transcosmos is able to provide expert global resources fluent in local requirements to provide effective content moderation.

 

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Outbound Services

Since initially expanding our services beyond Japan, Transcosmos has focused on creating a global platform capable of servicing our clients regardless

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Global Capabilitieat

Since initially expanding our services beyond Japan, Transcosmos has focused on creating a global platform capable of servicing our clients regardless of their geography or demographic needs.<br />Our US operations work closely with our near-shore and off-shore locations to provide US customer support in a wide range of languages and at lower rates than those available domestically. We’ve established a highly effective model leveraging a US domestic “Lab” for complex inquiries, baselining, and new service implementations complemented by an off/near-shore team taking a majority of the production volume. The “Lab” model provides for more effective launches, responsiveness, geographic redundancy, and cost management.<br />With over 57,000 agents supporting more than 3,000 clients across 31 countries Transcosmos has the experience and expertise to meet your global service needs.
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