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How to Enter the Retail Market in China as a Brand

China’s expanding retail market offers endless opportunities to foreign investors. When considering new markets, the Chinese local market is high on the list of businesses coming from the US. There are many...

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How to Enter the Retail Market in Korea as a Brand

The retail industry in Korea is ever-changing and fascinating. Successful Korean retailers quickly respond to shifting consumer tastes and seize opportunities as they come. It is an amazing country to do business...

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Reviewing Global Customer Care Trends: AI and Chatbot Trends and Their Impact in Korea

Global customer care business is expanding exponentially due to the increasing focus on improved client experience. Growing worldwide businesses are paying closer attention to client complaints by implementing the latest customer care...

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Insights into Content Moderation: Pros and Cons of Outsourcing to a BPO Vendor Explained

Online content has become a powerful tool for modern businesses in marketing, engagement, and communication. Nevertheless, content moderation is now essential due to the amount of user-generated content on different platforms.   A...

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Reviewing Customer Support Challenges in Telecommunication: Case Studies Revealed

According to studies and analyses of what makes a company successful or unsuccessful, good customer service is among the most important success criteria. This is because a company’s service to its clients...

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How to Implement New Customer Service Vendors in Asia

An outstanding customer service strategy is the base for attracting potential customers in this highly individualized world. Building a successful firm in today’s Asian market requires a good product and a solid...

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How to Select Customer Service Vendors in Asia – Your Ultimate Step-Wise Guide to BPO

With the Earth’s rotation towards the East, the Asia-Pacific area emerges as a key participant in the global outsourcing scene. The Asian market, with its immense potential, has become a guiding light...

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Reviewing the Global Role of AI and Chatbots in Customer Care: A Dive into the US Trends

Businesses in today’s fast-paced world are recognizing the importance of AI and chatbot integration into customer care as a tool to meet and exceed customer expectations.  The AI industry is expected to...

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Reviewing the Global Role of AI and Chatbots in Customer Care: A Dive into China’s Trends

The world now is seeing a whole new AI-powered era, and customer care across the globe is no different. AI chatbots are making big changes in the customer service sector and have...

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US vs. Japan – The Key Difference in Customer Support

There are some customer service standards that apply everywhere across the globe, whether you live in China, Korea, Japan, or the US. The customer service industry relies on people with strong listening...

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