about IVR

We believe there is no process in the customer service journey that cannot be automated.  Automate your entire customer service workflow across both inbound and outbound with Conversational IVR to chatbot solutions. 

The advantage

Human-sounding bots

Our conversational bots go through rigorous NLP training in an AI/ML environment to have a human-like naturalized conversation with customers.

Multi-lingual and multi-faceted

transcosmos home-grown ASR Engine is available in 20+languages globally. In additon, the ability of the Voice Assistant to comprehend various dialect gives your Customer Service an edge.

omnichannel availability

Today's digital customer is omnipresent and anticipates the brand to be there as well. Our virtual Assistants are development-ready across channels like telephony, IVR, email, WhatsApp, etc. for continuous engagement.

Make every minute count!

Brands today spend significant man-hours and resources in addressing most common customer queries across multiple channels. Imagine your agent spending time answering mundane questions like “how do I reset the password” or “What’s my balance” etc. all the time.

Our Conversational AI-enabled FAQ Bots empower Customer Service teams to be truly 24/7 by front-ending multiple channels like telephony, IVR, WhatsApp, etc.

How do i reset my password

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Never miss an appointment!

Service providers often struggle with finding the right set of tools to book, schedule, and manage customers’ appointments across channels. The lack of a “single source of truth” has often led to an unpleasant CX derailing customer journey.

Achieve a high degree of automation in your customer care fabric with transcosmos deployment-ready appointment booking bots across chat and voice platforms.

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Bill Payment Bots

The absence of intelligent voice bots in bill payment apps and services has been a dampener for users to transact in vernacular. Available in 20+ languages globally, transcosmos bespoke bots for bill payments can be easily integrated into the app and other environments.

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Debt Collection Bots

Collections are a hyper-sensitive arm of any Banking or Financial institution which can make or break prospects. Nurturing Customer Relationships is as important as maintaining a healthy top line, isn’t it? transcosmos highly synthesized and human-like Collection Bots offer an interactive experience for your customers, making Collections a breezing experience!

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Claims Processing Bots

Claims management and processing are taxing procedures both for the insurers and the policyholders. The need for a Conversational AI-powered intervention has never been so evident.

Our RPA-enabled claims processing bots can manage end-to-end insurance claims with self-serve options for claimants to submit related paperwork. The processed claim can simply be presented to the agent for settlement.

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Accuracy and efficiency

Our Promise

Improved
payments cycle

Hassle-free
integration across

Continuous learning
and adaptation

Highly automated
and configurable

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