The Japanese Consumer Experience – Shipping & Packaging

Japan’s e-commerce market has grown significantly over the years. In 2014, online sales in Japan totaled to over $70 billion and by 2018, they are forecasting to grow sales to over $105 billion. In order to succeed in the growing e-commerce market in Japan, companies must be able to localize the customer experience as over 99% of the population only speaks Japanese. With the growing presence of the online space, customer experiences and expectations in Japan differ than that here in the US. 1. One day shipping is a domestic standard. It is very typical for customers to receive their orders the same or next day. Geographically, Japan is slightly smaller than California, and highly effective methods of shipping have been created. The top carriers such as Yamato, Sagawa, and Japan Post, all offer impeccable services as they are able to deliver to customers 7 days a week and even on national holidays. Customers that order from websites that ship near where they live, can typically expect their package to be delivered to them on the same day.         2. Packages are never left at the front door. If you live in Japan, you can expect that your packages will never be left at the front door. Carriers such as Yamato, Sagawa, and Japan Post will always knock on the front door and hand off the package to a person. If a customer is not home at the moment, they will leave a note attached with instructions for re-delivery and try again the next day regardless of the shipping method. It is not uncommon for a deliveryman to leave...
transcosmos Obtains Exclusive Sales Representation Rights for MTG’s SIXPAD in Europe

transcosmos Obtains Exclusive Sales Representation Rights for MTG’s SIXPAD in Europe

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has obtained exclusive sales representation rights for SIXPAD, “wearable training gear” from MTG Co., Ltd. (Headquarters: Nagoya, Aichi Prefecture; President: Tsuyoshi Matsushita; hereafter, MTG) in Europe. It will leverage various channels such as e-commerce sites and start sales in 29 countries in Europe from May 2016 through its subsidiary, TRANSCOSMOS (UK) LIMITED. Manufactured and sold by MTG, SIXPAD is an Electrical Muscle Stimulation (EMS) tool that sends electrical signals directly from the attached pad to the body to exercise the muscles. With world number one football player Cristiano Ronaldo as development partner, the product was launched in Japan, China, Singapore, South Korea, Hong Kong, Indonesia, and Malaysia in July 2015 and has been a hit item with approximately 450,000 units sold as of the end of February 2016. transcosmos has been offering one-stop services globally to 40 countries including Japan, the United States, Europe and Asia. As MTG moves to introduce SIXPAD to the European market, its wealth of experience and achievements in e-commerce support, both in Japan and abroad, have been recognized by MTG and has led to its acquisition of exclusive sales representation rights for SIXPAD in Europe. Sales activities in Europe will include promotional initiatives such as television and online advertisements as well as sales channels including the development of an E-commerce site, the use of major e-commerce marketplaces, live TV shopping channels, and volume sellers of sporting equipment as it aims to achieve sales of 100,000 units during 2016. transcosmos will continue to support sales expansions for its customer...

FedEx to Expand E-Commerce Reach in China, Japan: New services seek to simplify the international shipping process for merchants

Source, The Wall Street Journal, Image source FedEx Corp. will expand its global e-commerce business in an effort to compete for the growing number of packages shipped to consumers from China and Japan, executives said Monday. The company, which in 2014 acquired Bongo International, a company that helps shoppers purchase goods from foreign retailers by automatically adjusting currencies, and customs and shipping costs, by location, is rebranding the business as FedEx CrossBorder. The company plans to expand its services to merchants in China and Japan by next June, said Chip Hull, vice president of the newly named division. The company already consolidates shipments for global e-commerce retailers in the U.S., Europe and Peru. Asia “is the second-largest region from an export perspective in the cross-border space, on par with Europe, and [is] growing at a faster rate,” Mr. Hull said. As global e-commerce grows at double-digit rates around the world, “Asia is certainly the 800-pound gorilla in the room.” FedEx’s international e-commerce efforts have come as other companies are investing in helping retailers with international online-shopping services. United Parcel Service Inc.acquired i-Parcel around the same time that FedEx bought Bongo, and Pitney Bowes Inc.acquired Borderfree Inc. last year. Deutsche Post AG’s DHL also offers international e-commerce services. The services seek to simplify the international shipping process for merchants who can’t track varying tariffs, shipping times and other factors when sending their products to different countries, a cumbersome and opaque process that experts say can turn shoppers off. Some larger retailers employ dozens or even hundreds of staff to arrange and track packages, while smaller merchants say orders that simply disappear...
LINE to Establish ‘transcosmos online communications inc.’ Joint Venture with transcosmos

LINE to Establish ‘transcosmos online communications inc.’ Joint Venture with transcosmos

Promoting LINE-based Contact Centers and Creating New Ways for Companies and Customers to Communicate   Tokyo, Japan – March 22, 2016 – LINE Corporation today announced that it has reached a basic agreement on March 17 for the establishment of transcosmos online communications inc., a new joint venture, with transcosmos inc. transcosmos has been offering one-stop provision of LINE-related services, from Official Account creation and operation to LINE-based customer center creation, one-to-one marketing promotions, and CRM strategy drafting and execution. They have extensive experience utilizing LINE for business purposes, being one of the first companies to develop solutions utilizing LINE Business Connect—an operations tool enabling better business-to-client communication—and have been certified as a partner corporation for the “LINE Business Connect Partner Program,” whereby partners receive lowered development costs and fast-tracked service implementation. LINE has more than 68 million registered users in Japan and has created various opportunities for companies to better engage with these users via services such as LINE Official Accounts, sponsored stickers and LINE Free Coins. LINE launched LINE Business Connect in February 2014. It is a service that provides a business-oriented API that includes many of the features of LINE official accounts and that offers a high degree of customizability for companies, enabling two-way communication with regular LINE users and linking with companies’ existing system data. As a result, companies are expanding their use of LINE in ways that match their needs and the unique attributes of their business. Now, with the establishment of transcosmos online communications inc., company-to-customer communication on LINE will be even faster. Consulting and planning services for corporations and the development of...
transcosmos Completes a Capital and Business Partnership with E-Commerce One-Stop Service Corporation Emporio Compras which Supports Stores Opening on Latin America’s No.1 E-Commerce Marketplace

transcosmos Completes a Capital and Business Partnership with E-Commerce One-Stop Service Corporation Emporio Compras which Supports Stores Opening on Latin America’s No.1 E-Commerce Marketplace

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has signed an agreement for a capital and business partnership with E-Commerce one-stop service corporation Emporio Compras Inc. (Headquarters: Argentina; Representatives: Co-founder & Directors: Andres Lawson, Jorge Lopez, and Gabriel Topola; hereafter, Emporio Compras). Emporio Compras, established in Argentina in May 2013, provides e-commerce fulfillment services for brands selling across E-Commerce marketplace MercadoLibre, the online sales channel with the largest sales and distribution volume in Latin America, amongst other E-Commerce shopping malls and E-Commerce websites. Emporio’s turnkey solution includes the development and design of branded E-Commerce websites, fulfillment, customer service, business intelligence, online marketing, and payment via a one-stop service. Emporio Compras includes MercadoLibre (NASDAQ: MELI) –the leading e-commerce marketplace in the region- and Grupo Logístico Andreani –the biggest logistics courier in Argentina- as strategic shareholders and business partners. The firm operates in Argentina, Chile, Colombia, Uruguay and is planning to launch operations in Peru, Brasil and Mexico in the near future. Through this business partnership, transcosmos will unite its operations know-how in “global E-Commerce one-stop service” which it gathered over its trajectory with Emporio Compras’ service functions to deliver its corporate clients’ a high-quality value proposition in Latin America via MercadoLibre. In addition, transcosmos and Emporio Compras will cooperate in a wide range of undertakings including support for corporate clients expanding into the Latin American region and the Latin American companies expanding into Asia in E-Commerce business.Through this partnership, transcosmos has expanded its sales routes to include 40 countries in the world, adding Latin America in addition to Asia, North America, and...